Customer Experience Coordinator- Team Lead

Customer Experience Coordinator- Team Lead

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be Part of Something BIGGER!

Southern Home Services, is looking for a dynamic-Customer Experience Coordinator- Team Lead to join a thriving business that believes in work life balance and cares about YOU!

About this role:

We are seeking a Customer Experience Coordinator - Team Lead to oversee and guide a team of customer service representatives in a dynamic call center environment. In this role, you will manage daily operations, ensure high-quality service delivery, and provide coaching and support to team members. You will monitor performance metrics, resolve complex customer issues, and implement best practices to enhance customer satisfaction. Strong leadership, communication skills, and a deep understanding of call center operations are essential for effectively managing the team and driving exceptional service outcomes.

In this role, you will be responsible for:

Required Qualifications:

Preferred Qualifications:

The physical requirements of this job include:

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

This is a Non-Exempt position.

Southern Home Services?is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.