Customer Engagement Manager

Closes:

July 7, 2025

$74,611 to $126,439

$74,611 to $156,359 (Full position breakdown below)

Are you an effective communicator with strong written and verbal skills and a passion for community engagement? If you're a collaborative individual who thrives in working with diverse internal and external stakeholders—and you believe the transition to clean energy should be inclusive and equitable—then this role could be a great fit for you.

As Customer Engagement Manager, you’ll support and lead key aspects of Avista’s Clean Energy Implementation Plan. Core responsibilities include developing and executing public participation strategies, engaging with communities, managing outreach and communications, and supporting initiatives aligned with Washington’s Clean Energy Transformation Act (CETA). You’ll also contribute to outreach efforts in other states advancing clean energy goals outside of CETA.

You’ll serve as a subject matter expert on community engagement across Avista’s service areas, taking a strategic view to ensure alignment and synergy among internal and external initiatives. A key focus will be understanding the diverse needs of our customers and identifying opportunities for collaborative, community-centered solutions. You’ll also support outreach efforts in other states where Avista operates, helping to align regional clean energy strategies with community priorities.

Requirements

Customer Engagement Manager I:

Customer Engagement Manager II Includes The Above Requirements Plus

Customer Engagement Manager III Includes The Above Requirements Plus

Other Combinations Of Education And Experience May Be Considered.

Customer Engagement Manager I: Hiring Range: $74,611 - $96,621, Full Range: $74,611 - $118,631

Customer Engagement Manager II: Hiring Range: $84,939 - $110,421, Full Range: $84,939 - $135,903

Customer Engagement Manager III: Hiring Range: $96,517 - $126,439, Full Range: $96,517 - $156,359

We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile

No documents can be attached after you click "Submit".

At Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.

Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.