Customer Account Representative

JOB REQUIREMENTS: Job Purpose Handles customer billing accounts,

ensuring timely and accurate invoicing, processing payments, and

resolving discrepancies. Contributes knowledge across team, department

and organization and involved in improvement processes. Core

Responsibilities Note: This is not an all-inclusive listing Data

Maintenance: Uses data management systems to access specific information

as and when required. Performs basic data reporting tasks to support

others by using established procedures. Account Maintenance: Maintains

accurate billing records and accounts for assigned customers or

accounts. Manages and updates customer contact and billing information

in the company's accounting system. Billing Processes: Manages and

updates customer contact and billing information in the company's

accounting system, creates final bills. Prepares accounts for billing

and mailing. Completes various tasks associated with billing processes

including summary billing, non-utility billing and specialty

adjustments. Cash Processing: Handles cash processing tasks including

counting and keying daily cash totals, monitoring daily reports and

posting customer payments. Behavioral Competencies Note: These

competencies are in addition to MGE's core competencies reflected in

the Mission, Vision, and Behaviors. Plans and Aligns: Plans and

prioritizes work to meet commitments aligned with organizational goals.

For example, outlines clear plans that put actions in a logical

sequence; conveys some time frames. Aligns own work with relevant

workgroups. Takes some steps to reduce bottlenecks and speed up the

work. Tech Savvy: Anticipates and adopts innovations in

business-building digital and technology applications. For example,

successfully leverages the latest technologies to increase performance.

Quickly embraces and masters new technological advances adopted by the

organization. May help others learn the terminology. Optimizes Work

Processes: Knows the most effective and efficient processes to get

things done, with a focus on continuous improvement. For example,

pursues, explores, and develops ways to ensure own work is as effective

as possible within all relevant processes. Shares an analysis of process

problems with stakeholders; discusses how to resolve the issue.

Communicates Effectively: Develops and delivers multi-mode

communications that convey a clear understanding of the unique needs of

different audiences. For example, pays attention to others' insights,

advice, or instruction, grasping the main elements. Promptly shares

relevant information with the right amount of detail. Skills Strong

attention to detail with ability to review and verify complex billing

information. Strong verbal and written communication skills for

interacting with internal teams. Ability to resolve billing

discrepancies and... For full info follow application link.

AA/EOE-Minorities/Females/Gender Identity/Sexual

Orientation/Disabled/Vets * APPLICATION INSTRUCTIONS: Apply

Online: ipc.us/t/9BE96F897E354531 Qualified females, minorities, and

special disabled veterans and other veterans are encouraged to apply.