Aspinwall Plumbing & Heating

CSR

Weymouth, MA

Part-time

$41,600-$41,600

About This Job

Job Summary:

We seek a friendly, organized, and dependable Customer Service Representative to be our customers' first point of contact, assisting customers with their service needs, and scheduling appointments efficiently and professionally.

Key Responsibilities:

•

Answer incoming customer phone calls in a courteous and timely manner

•

Listen to customer concerns and needs, and gather essential information for service calls

•

Schedule service appointments and dispatch technicians using our scheduling software

•

Communicate clearly with customers regarding appointment times, technician availability, and service expectations

•

Maintain accurate records of customer interactions and service history

•

Handle basic customer complaints or route them appropriately to management

•

Excellent written and verbal communication skills

•

Build strong customer rapport to create a culture and expectation of trust and reliability

•

Follow up with customers when needed to ensure their needs are being met

•

Follow communication procedures, guidelines, and policies

•

Work effectively with other departments to ensure customer satisfaction

•

Identify opportunities to recommend additional products or services

Qualifications:

•

Proven customer service experience

•

Exceptional customer service skills, including active listening and a professional phone voice and persona

•

Ability to communicate clearly and effectively, both verbally and in writing

•

Ability to work in a fast-paced environment

•

Ability to multitask, prioritize, and manage time effectively

•

Ability to build rapport and establish positive relationships with customers and employees

•

Manage a high volume of inquiries and maintain composure in stressful situations

•

Ability to accurately record, process customer information, and pay attention to details

•

Familiarity with CRM systems and practices

•

Expertise in conflict resolution

Preferred Skills:

•

10+ years in customer service or customer-facing roles

•

CRM Service Titan knowledge is a plus

•

Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)

Physical Requirements:

•

This position is on the second floor, accessible by the stairs

•

Occasional lifting of objects weighing 10 pounds or less

Part-Time Benefits:

•

Competitive hourly wage.

•

Opportunities for advancement and wage increases based on performance.

•

Commission for membership sales (preventative maintenance contracts)

•

On-the-job training and support

•
Earned Sick Leave

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About This Job

Job Summary:

Key Responsibilities:

Qualifications:

Preferred Skills:

Physical Requirements:

Part-Time Benefits:

•Earned Sick Leave

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