CSR Quoter
Youngstown, OH
Full-timeAbout This Job
Overview
We are seeking a detail-oriented and organized Production Coordinator to join our dynamic team. The ideal candidate will play a crucial role in ensuring the smooth operation of production processes, coordinating between various departments, and maintaining efficient workflows. This position requires strong communication skills and the ability to accurately enter customer orders into ERP.
Duties
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Builds and maintains customer relationships.
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Maintains customer records by updating account information.
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Receives and creates customer orders by gathering, analyzing, and inputting data into Visual ERP via customer purchase orders, bill of materials, and drawings.
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Reviews customer specifications and/or drawings; determines raw material requirements and appropriate process method.
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Prepares purchase request for purchased components.
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Prepares product and service work orders for production and distributes to the production floor.
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Work with Production Supervisors, lead hands and Shipping department to ensure customer needs are met.
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Monitor order status and shipping status.
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Advise customer of order status/delivery times/rush orders.
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Coordinates activities to resolve product or service challenges with the Quality/Production departments by clarifying the customers’ issues/requests, solving the problem, and following up to ensure satisfaction.
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Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
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Contributes to team effort by accomplishing related results as needed.
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Ensure output meets quality standards.
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Ensure all health and safety precautions are taken, policies are followed and enforced.
Qualifications & Skills:
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Diploma in Engineering or business-related field.
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2-3 years of manufacturing experience.
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The ability to read blueprints
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Production knowledge and computer savvy.
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Communication skills and work collaboratively.
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Decision making and judgment.
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Planning, prioritizing, organizing and time management.
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Attention to Detail, accuracy and on time delivery.
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A proactive individual with the ability to problem solve.
Job Type: Full-time
Benefits:
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401(k)
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Dental insurance
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Health insurance
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On-the-job training
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Paid time off
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Vision insurance
Shift: Day shift
Work Location: In person
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