Handyman Connection

CSR

Hanover, MA

Part time

$37,440-$43,680

On-site

Construction

About This Job

Benefits:

•

Flexible part-time schedule (no nights or weekends)

•

Mentorship from the business owner – get hands-on insight & coaching

•

Annual performance review with potential base increase

•

Listed pay of $18 to $21.50 depending on experience

•

Paid time off (including your birthday)

•

401(k)

•

401(k) matching

What You’ll Do

As our Customer Service Representative (CSR), you’ll be the go-to connection point between homeowners and our skilled team of 15–20 craftsmen. You’ll manage job scheduling, customer communication, and day-to-day office operations—all while helping us grow our brand through creative marketing support.

Responsibilities

•

Coordinate home improvement projects from start to finish

•

Manage scheduling, phone calls, job tracking, and billing

•

Serve as the communication hub between clients and craftsmen

•

Support marketing initiatives (social media, promotions, local outreach)

•

Help manage CRM tools and maintain accurate digital records

•

Provide a welcoming and professional voice for our customers

•

Ensure the office environment runs smoothly and efficiently

Qualifications

•

No degree required, we are looking for dependable candidates with admin or customer service experience

•

Natural communicator with strong written and phone skills

•

Microsoft Office tools (Outlook, Excel, Word, PowerPoint)

Who We Are

•

At Handyman Connection of South Shore, we’ve spent 7 years delivering top-quality craftsmanship and personalized service across the South Shore.

•

As a locally owned and operated business, we’re proud of our 4.8-star Google rating and loyal customer base—over half of our work comes from repeat clients.

Apply today! We respond to all candidates within 24 hours.

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