Coordonnateur/(trice) de la réussite clients

Customer Success Coordinator

Quantum Lifecycle Partners LP is Canada’s leading and largest vertically integrated IT asset disposition and electronics recycling processor. We are committed to enabling the safe and secure reuse of electronics, responsible recycling to divert e-waste from landfills, and the recovery of natural resources from obsolete electronics.

We are seeking a Customer Success Coordinator, considered an administrative employee with direct communication with Quantum’s clients. The primary function of this role is to engage with new and existing clients, either in partnership with other members of the Customer Success and Business Development teams or independently. The Customer Success Coordinator is responsible for various elements of client support, working collaboratively with other departments (Finance, Logistics, Operations) to deliver our contractual or ad hoc services within the agreed service level and to the satisfaction of the client. Support includes, but is not limited to, account and lot creation, managing and facilitating client shipments, generating required reports, and supporting the effective and efficient management of specified new and existing client accounts.

Responsibilities:

- Responsible for all aspects of setting up new accounts, working with various internal departments including, but not limited to, Finance, Operations, Logistics, etc., to ensure client expectations are met.

- Work within Quantum’s database to generate accurate and timely reports for clients. These reports may include, but are not limited to lot settlement reports, data security certificates, recycling certificates, asset lists, and lot settlement reports.

- Act as a resource to resolve issues and provide creative solutions to maximize departmental efficiency and processes.

- Ensure operational teams have received processing instructions and that all client-specific requirements are met.

- Collaborate with the Business Development team to define client needs at local, national, and international levels.

- Leverage existing relationships to explore and uncover new opportunities and areas for improvement within the current client base.

Qualifications:

- Post-secondary education in administration or a related field

- 1 to 3 years of experience in administration, customer service, account coordination, or equivalent professional experience

- Must be bilingual in English and French

- Strong communication and organizational skills

- Solid computer skills (Excel, Outlook, etc.) and attention to detail

- Excellent customer service skills

We offer:

- Company-paid extended health and dental benefits

- Disability and life insurance

- RRSP matching up to 4%

- Employee Assistance Program

- Tuition reimbursement program

- Safety shoe and eyewear reimbursement

- Employee purchase program (up to 22% discount on Qnovum.com)

- Opportunity to play a role in environmental protection and contribute to sustainability

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified individuals to apply. We thank you for your interest, but only those selected for an interview will be contacted.

Quantum offers a unique insight into the fast-paced and ever-evolving e-waste industry! To learn more about us, visit: https://www.quantumlifecycle.com

You must be authorized to work in Canada without sponsorship, now or in the future. Quantum Lifecycle Partners LP does not offer sponsorship.