Ferrellgas

Compliance Specialist

Loxley, AL

full_time

About This Job

Overview

Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Ferrellgas is looking for a Compliance Specialist to join the team! The Compliance Specialist provides excellent customer service while conducting administrative support to Ferrellgas distribution locations and its employees. Maintains attention to detail, works safely, and completes all assigned work completely, accurately, and in a timely manner. Typically requires a high school diploma or equivalent with 3-5 years administrative office experience.

Benefits

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Medical, Dental & Vision

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Company provided STD, LTD, Life, & AD&D

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Flexible Spending Account (FSA)

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Health Savings Account (HSA)

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401(k) with company match

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Paid Time Off (PTO)

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Employee Stock Ownership Plan (ESOP)

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Wellness Program

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Parental Leave Benefit

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Tuition Reimbursement

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Employee Referral Program

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Propane Discounts

Responsibilities

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Maintains an accurate database of the detailed planning/regulatory requirements associated with each county and municipality.

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primary role will be making outbound Quality Control calls;

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Serves as the primary point of contact for project communications.

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Proactively communicates with the customer during each step of the project, including follow-up once complete.

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Notifies the CSM and DM’s as to all regulatory requirements within each local, prior to initiating each site plan.

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Ensures that appropriate site plans are completed, collected and filed on shared folders. Evaluates for accuracy and legitimacy.

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Initiates communication to prompt the permitting process, once the site plans are complete. Communicates with customer, as to the appropriate lead time.

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Maintains, documents and publishes a proficient timeline with each project.

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Requests utility surveys, as not to inhibit a timely installation.

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Submits tank set service orders, per the project timeline and service reservation calendar.

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Obtains approval from the CSM for applicable pricing and fees associated with regulatory process.

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Requests all necessary inspections during applicable phases of the project.

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Follows up to gain all inspection approvals. Records, files and communicates appropriately.

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Provides regular updates with the leadership team on active projects, challenges and completions.

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Maintains an effective balance with communication, customer service, documentation and step process initiation.

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Provides back -up (peak time coverage) support to CSS customer service team when work permits.

Qualifications

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High school diploma or equivalent required.

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5+ years of customer service experience required.

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Advanced Excel skills.

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Basic accounting skills.

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Strong organizational skills.

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Typing and data entry experience.

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Proven telephone communication skills.

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General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred.

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Ability to get along with others and work within a team environment.

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Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

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Applicants must not now, or any time in the future, require sponsorship for an employment visa.

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