RSC Mechanical is a family owned and families run company headquartered in Clinton Township, Michigan with regional offices located in the Northeast, Southeast, and Southern California.
Over the years, we have created a community that is alive and actively following a vision for the growth and futures of its team members.
Position Overview:
The Compliance and Support Assistant plays a vital role in facilitating clear communication between field technicians and internal teams. This position is primarily responsible for managing incoming calls during technician checkouts, ensuring all required information is accurately gathered, and supporting overall workflow efficiency through strong attention to detail.
Key Responsibilities:
Technician Support
•Handle incoming calls from field technicians during job checkouts, acting as a primary point of contact.
•Collect and verify all necessary job information to ensure accuracy and compliance with quality control standards.
•Communicate issues or incomplete data to appropriate departments to maintain smooth operational flow.
Data Accuracy & Documentation
•Verify service details, materials used, time on site, and any necessary follow-up actions.
•Record all data accurately to support billing, compliance, and operational tracking.
Workflow Coordination
•Communicate job status to dispatchers, service managers, and relevant internal teams to maintain smooth and timely operations.
Issue Resolution
•Identify inconsistencies or missing job details and work with technicians to resolve issues prior to finalizing work orders.
Process Optimization
•Continuously evaluate and improve checkout processes to minimize delays and increase efficiency.
Compliance & Quality Control
•Ensure all required documentation, customer approvals, and compliance standards are met prior to job closure.
•Maintain accurate and organized records for auditing and reporting purposes.
Work Order Coding
•Code work orders appropriately to reflect correct job details in companywide systems.
Qualifications:
•High school diploma or equivalent
•Strong attention to detail with a commitment to data accuracy and integrity.
•Excellent communication and interpersonal skills.
•Proven problem-solving ability with a proactive approach to issue resolution.
•Ability to manage multiple tasks in a fast-paced environment.
•Strong computer skills, including fast and accurate typing.
•Comfortable using and adapting to new software systems.
•Open to feedback and dedicated to continuous personal and process improvement.
Pay: $17-$18 per hour (fixed rate)
RSC Mechanical is a full service maintenance, contracting and construction provider specializing in refrigeration, heating and cooling.
RSC is a family owned and families run company headquartered in Clinton Township, Michigan with regional offices located in the Northeast and Southeast United States.
Since our foundation, by Randy S. Chabot in 1988, we have perpetually worked to train, mentor and educate ourselves to be the best managers, mechanics and administrators in our field. The RSC family is constantly building each other up so we can achieve great things and provide for one another.
This company was founded upon methods of operation that ensure our customers can maintain the freshest and highest quality products with the greatest efficiency. Our focus is service and we look forward to helping you service your customers.
Pay: $17 - $18 / hour
Benefits:
Job Type: fulltime
Education: High school degree
Work location: On-site