IML Security

Commercial Locksmith Technician

LocationSpringfield, MA
Job TypeFull-time

About This Job

From our humble beginnings as a local master locksmith, IML Security and All Glass Inc. is a diverse security solutions company and physical security integrator with customers throughout the Northeast, which now include over 3,500 bank branches, and corporations, commercial, industrial, and institutions. We have been delivering rock solid security and peace of mind to our customers for over 30 years.

Our customers know they can rely on us, and we deliver, from the simplest single door lock to the most complex multi-facility access control management system and beyond. We pride ourselves on our craftsmanship, attention to detail, maintenance, upkeep and 24/7 emergency service. Visit our headquarters or arrange for us to visit you on-site.

As part of our on-going support of our local community, IML sponsors local Little League Teams as well as being involved in many non-profits and giving back to the community.


Position Overview:

We are seeking a dependable and experienced Commercial Locksmith Technician to join our team. This is a full-time, in-person position based in Springfield, MA, supporting both shop operations and field locksmithing for Serv-U an Island Master Locksmith LLC company. The ideal candidate will have a strong technical background in locksmithing, excellent organizational skills, and the ability to support a fast-paced commercial environment.


Key Responsibilities:

Cut, duplicate, and program keys for a variety of commercial lock applications.
Assemble, pin, and rekey lock cylinders based on work orders and master key system requirements.
Maintain and organize inventory of locks, keys, cylinders, and supplies to support field operations.
Prepare, package, and stage lock hardware and key sets for field technicians.
Maintain and update master key systems, including bitting charts and hardware changes.
Provide technical support to field locksmiths by remotely troubleshooting lock and key issues.
Perform maintenance and calibration on key-cutting machines and shop equipment.
Ensure compliance with all security policies and customer requirements related to key control and lock systems.
Stay current on emerging lock technologies and commercial security hardware.
Maintain a clean, organized, and secure shop environment.
Adhere to all company policies, procedures, and safety protocols.
Assist with warehouse operations including shipping, receiving, stocking, and order picking.


Preferred Qualifications:

Experience with Medeco High Security Key Systems is a strong plus.
Solid understanding of commercial lock systems, keying, and hardware.
Strong attention to detail and accuracy in key and hardware preparation.
Ability to support both internal teams and external customers effectively.
Prior experience in a locksmith shop or commercial security environment.


Requirements:

Must be able to commute to Springfield, MA 01104.
Willingness to relocate to the area prior to start date (if applicable).
Ability to travel up to 25% (preferred but not required).
Must be authorized to work in the United States.


Schedule:

Day Shift
Monday to Friday


Benefits:

401(k)
401(k) Matching
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Flexible Spending Account


Pay:

Starting 25.00 per hour based off experience

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