CES Real Time Specialist

CES Real Time Specialist

Location:Charlotte, NC, US, 28217

Workplace Environment: Hybrid

Company: AmeriGas Propane, Inc.

Requisition Number: 26557

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Applications for this position will be accepted until 7/15/25.

Posting

Job Summary:

The Workforce Management Real-Time Specialist monitors inbound contact traffic and takes action to maintain efficient contact distribution based on skilled staff availability, meeting operational service level goals to ensure customers receive an excellent experience. The Real-Time Specialist has primary responsibility for alerting the Workforce Management Analyst(s) when incoming contacts are not meeting response standards. The Real-Time Specialist will produce, update, and maintain agent schedules which includes scheduling all off-phone events, and also enters exceptions for approved off-phone activity.

Key Characteristics:

Duties and Responsibilities:

Knowledge, Skills and Abilities:

Education and Experience Required:

Working Conditions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer and telephony systems, visual, audio, and manual dexterity capabilities are essential to the work.

AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

This position will be posted until 7/15/25.

The hourly pay for this position ranges from $22 to $25 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Nearest Major Market: Charlotte