CE Business Solutions Specialist

POWER UP A CAREER WITH US

Our people are our greatest investments.

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.

Title: CE Business Solutions Specialist Company: Tampa Electric Company State and City: Florida - Tampa Shift: 8 Hr. X 5 Days

POSITION CONCEPT

The (Customer Relationship Billing) Business Solutions Specialist is responsible for working with management and operational team members to align “meter to cash” business processes and solutions with organizational strategies to stabilize, support, optimize and improve TECO Energy’s investment in the SAP CRB solution. Collaborates with all areas of the business for the development, standardization and optimization of new or enhanced CRB processes and those of the CRB eco-system solutions. Responsible for working with business partners, program managers and IT developers and professionals to implement business solutions leveraging the CRM/B solution that deliver the customer experience and entire cycle of service. Supports the business use of critical IT technology within the CRB eco-system in a 24X7 environment, participates in technology projects and acts as liaison between IT and business owners, program managers and the business areas using the CRB and eco-system solutions.

This role provides primary, first line triage and functional support for the CRB solution, drives successful integration across all functional modules within the CRB landscape as well as integration with the external eco-system, and serves as the process and SAP CRB/IS-U functional subject matter specialist. Participates in technology projects, and acts as liaison between IT and the operational areas for resolution of issues, testing and implementation of enhancements and upgrades. Possesses a solid understanding of technology and business operations with subject matter expertise in the related business processes, supporting data, systems and vendor relationships. Supports the deliverables required of technology projects. Provides input to operational processes, program strategies, training and to change management for both internal and external stakeholders and participates in governance activities.

ADVANCEMENT IN PROGRESSION

Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, solution expertise growth and accomplishments. Advancement is not automatic, i.e. based solely on time in the job, but will be based on the employee’s performance, qualifications, and the business and/or technical needs of the department.

CE BUSINESS SOLUTIONS SPECIALIST II

Proficient at incident triage activities, test plan preparation and test activity support as well as driving incident resolution and completion. Similarly, proficient at request life cycle management. This position performs under general supervision, but responsible for prioritization of incident and request related efforts. This position will receive mentoring from the Manager and more senior level Solutions Specialists.

PRIMARY DUTIES AND RESPONSIBILITIES

QUALIFICATIONS

Education

Experience

Knowledge/Skills/Abilities (KSA)

+ Conceptual knowledge of defined business processes. + Verbal, written, organizational, analytical, presentation and interpersonal skills with the capacity to interact with team members. + Ability to work in a collaborative team environment on fast-paced dynamic projects. + Demonstrated ability and competency for continual knowledge development. + Knowledge of MS Office Suite.

CE BUSINESS SOLUTIONS SPECIALIST III

Contributes meaningfully to process evaluation and design; resolves issues of moderate complexity, and drives successful integration within the CRB solution and across the eco-system independently. Acts as functional subject matter expert supporting internal and external CRB stakeholders. This position performs under minimal supervision. This position will receive mentoring from the Manager and Senior Business Solutions Specialist. May mentor team members at more junior levels.

PRIMARY DUTIES AND RESPONSIBILITIES

QUALIFICATIONS

Education

Experience

Knowledge/Skills/Abilities (KSA)

+ Strong knowledge of defined business processes. + Ability to learn, represent and articulate business processes. + Ability to evaluate, interpret, create, and communicate structured representations of business requirements. + Verbal, written, organizational, analytical, presentation and interpersonal skills with the capacity to interact with team members. + Ability to work in a collaborative team environment on fast-paced dynamic projects. + Demonstrated ability and competency for continual knowledge development. + Knowledge of MS Office Suite. + Solid knowledge of SAP enabled business processes.

TECO offers a competitive Benefits package!!

Competitive Salary 401k Savings plan w/ company matching Pension plan Paid time off Paid Holiday time Medical, Prescription Drug, & Dental Coverage Tuition Assistance Program Employee Assistance Program Wellness Programs On-site Fitness Centers Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.