Classic Aire Care

Call Center Team Lead

LocationSt. Louis, MO
Job TypeFull-time
Salary$41,600-$45,760

About This Job


JOB TITLE: Call Center Team Lead


REPORTS TO: Call Center Manager


DEPARTMENT: Customer Service/Call Center


JOB SUMMARY:

The purpose of this position is to: provide stellar customer and CSR support in a positive manner.


KEY AREAS OF RESPONSIBILITY:

Answer incoming calls during assigned hours
Provide support, direction, and training to the call center team
Enable call center staff to meet or exceed productivity standards set by the company
Participate in continuing education to best serve our clients
Lead by example in all things
Participate in Call Center team meetings
Monitor and respond to customer complaints
Oversee initial and continual training of CSR's in a patient and positive manner
Monitor CSR calls to ensure accuracy in call center procedures
All other duties as assigned.


QUALIFICATIONS:

Ability to pass initial and random drug screenings
Ability to pass a national background check
Strong commitment to world-class customer service
Strong multi-tasking skills; phone, computer, and people skills
Build and encourage a positive work culture and be a willing and engaged team player
High school diploma or GED
Ability to be flexible and effectively handle change
Above-average communication skills
Experience with Windows-based operating systems, plus proficiency in the Microsoft Office Suite
Possess prior call center or supervisory experience

Classic Aire Care is a HVAC and plumbing service provider celebrating nearly 100 years of operation. We are proud to say that Classic Aire Care is the largest and most trusted replacement HVAC contractor in the St. Louis metro area. We specialize in maintaining, servicing, and installing complete HVAC and plumbing systems for residential and commercial properties. We recognize that our customers have a choice when it comes to selecting their heating, cooling, plumbing and drain team and, we want to do everything possible to ensure that Classic Aire Care is St. Louis' preferred comfort and plumbing team by hiring top-notch talent in both the HVAC and plumbing industries. If you share Classic Aire Care core values of: Do the right thing; Care about people; Have a positive attitude; hardworking professional, then we want you on our team!

Classic Aire Care is an Equal Opportunity Employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.


Job Type: Full-time


Pay: $20.00 - $22.00 per hour


Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance


Schedule:

8 hour shift
Monday to Friday
Weekends as needed


Work Location: In person


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