JOB TITLE: Call Center Team Lead
REPORTS TO: Call Center Manager
DEPARTMENT: Customer Service/Call Center
JOB SUMMARY:
The purpose of this position is to: provide stellar customer and CSR support in a positive manner.
KEY AREAS OF RESPONSIBILITY:
•Answer incoming calls during assigned hours
•Provide support, direction, and training to the call center team
•Enable call center staff to meet or exceed productivity standards set by the company
•Participate in continuing education to best serve our clients
•Lead by example in all things
•Participate in Call Center team meetings
•Monitor and respond to customer complaints
•Oversee initial and continual training of CSR's in a patient and positive manner
•Monitor CSR calls to ensure accuracy in call center procedures
•All other duties as assigned.
QUALIFICATIONS:
•Ability to pass initial and random drug screenings
•Ability to pass a national background check
•Strong commitment to world-class customer service
•Strong multi-tasking skills; phone, computer, and people skills
•Build and encourage a positive work culture and be a willing and engaged team player
•High school diploma or GED
•Ability to be flexible and effectively handle change
•Above-average communication skills
•Experience with Windows-based operating systems, plus proficiency in the Microsoft Office Suite
•Possess prior call center or supervisory experience
Classic Aire Care is a HVAC and plumbing service provider celebrating nearly 100 years of operation. We are proud to say that Classic Aire Care is the largest and most trusted replacement HVAC contractor in the St. Louis metro area. We specialize in maintaining, servicing, and installing complete HVAC and plumbing systems for residential and commercial properties. We recognize that our customers have a choice when it comes to selecting their heating, cooling, plumbing and drain team and, we want to do everything possible to ensure that Classic Aire Care is St. Louis' preferred comfort and plumbing team by hiring top-notch talent in both the HVAC and plumbing industries. If you share Classic Aire Care core values of: Do the right thing; Care about people; Have a positive attitude; hardworking professional, then we want you on our team!
Classic Aire Care is an Equal Opportunity Employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
•Flexible spending account
Schedule:
Work Location: In person