Call Center Manager

Description:

We are looking for a highly motivated and results-driven Leader to oversee a team of call center agents. Your role is essential in ensuring that performance standards are met, agents are effectively coached and developed, and operational efficiency is maintained. Is your greatest gift thinking ahead and taking charge to achieve your goals? To be satisfied with your work, do you have to be allowed to drive change and embrace your independence? Are you process-oriented, do well in setting up systems that control people and the correct course of action, and prefer to move on to the next big project once they've been created? Are you more of a leader than a team player, and will you interact with your team when you can contribute to the overall solution? Do you think through your actions, but are still quick to act and impatient? This role offers significant opportunities for growth and development, providing a platform for you to showcase your leadership skills and make a real impact.

The Call Center Manager is responsible for overseeing the overall Customer Experience. As the manager, you will oversee and guide all call center staff in support of the company’s overall goal of assisting customers while achieving success and profitability. This position will maintain a strong client focus while driving employee engagement and client satisfaction through high-quality service. You will be responsible for implementing policies and procedures, ensuring safe and efficient delivery of quality services, and continued improvement through training.

Requirements:

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Qualifications:

Benefits:

Job Type: Full-time

Pay: $63,000.00 - $68,000.00 per year

Benefits:

Schedule:

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8 hour shift