Walker Property Services, LLC

Call Center Agent

LocationPalm Beach Gardens, FL
Salary$31,200-$37,440

About This Job

We are seeking Customer-Focused Call Center Agents to handle inbound and outbound maintenance requests with professionalism and efficiency. In this role, you will be responsible for dispatching vendors or internal crews, tracking work orders, and ensuring each job is completed with accuracy and high-quality service.


You will serve as a critical quality control checkpoint, managing the entire lifecycle of each request, from the initial call to final client follow-up, ensuring client satisfaction and operational excellence. Strong communication, organization, and problem-solving skills are essential to succeed in this role.


Benefits:

Competitive pay
Paid vacation
7 paid holidays
Performance bonuses
Health insurance
401(k) matching
Referral bonuses


Compensation:


$15.50 - $18 hourly


Responsibilities:

Answer inbound calls and make outbound calls related to maintenance service requests in a courteous and professional manner.
Accurately log and document maintenance requests in the system, ensuring all relevant information is captured.
Dispatch appropriate vendors or internal maintenance crews based on the nature of the issue and availability.
Monitor and track the status of each work order from initiation to completion, ensuring timely updates and resolution.
Act as a quality control checkpoint, verifying that all services meet established standards before closing requests.
Communicate effectively with clients, vendors, and internal teams to provide updates and ensure clear expectations.
Follow up with clients after service completion to confirm satisfaction and address any remaining concerns.
Identify and escalate urgent or unresolved issues to the appropriate personnel as needed.
Maintain accurate records and reports related to maintenance activities and outcomes.
Continuously seek ways to improve service efficiency, accuracy, and customer satisfaction.


Qualifications:

Prior experience in customer service, call centers, or administrative coordination is preferred.
Strong attention to detail and organizational skills.
Comfortable working with standard computer systems (CRM, email, dispatch software).
Analytical problem solver — able to think ahead and prevent issues
A strong sense of responsibility, teamwork, and pride in doing careful work.
Familiarity with general contracting or trade terminology (plumbing, electrical, etc.) preferred.
Prior roles where you handled client follow-ups or customer issue resolution.


About Company

Founded in 2007, Walker Property Services, LLC is a highly specialized company in providing facility maintenance and self-performing projects to multiple Fortune 500 customers across the nation. We are confident in our ability to deliver exceptional service for your retail and commercial property needs.

Similar Jobs

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
10 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
12 days ago
DM

Apprentice Lineman

Delta Montrose Electric Association
Job TypeFull-time
 
Montrose, CO
15 days ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
23 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
2 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
about 1 month ago
HM

Lineworker Apprentice I

Henderson Municipal Power & Light
Job TypeFull-time
 
Henderson, KY
19 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
22 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
about 1 month ago
company-logo

Apprentice Lineman

Southern Pine Electric
Job TypeFull-time
 
Brandon, MS
16 days ago
company-logo

JOURNEYMAN LINEMAN - WOODLAND PARK

CORE Electric Cooperative
Job TypeFull-time
 
Woodland Park, CO
27 days ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
16 days ago
GU

Natural Gas Utility Laborer

GMC Underground
Job TypeFull-time
Salary
$33280 - $47840
Mobile, AL
about 1 month ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
3 months ago
company-logo

Operator Assistant Trainee - Frac Acid

Halliburton
Job TypeFull-time
 
Zanesville, OH
19 days ago
company-logo

Floorhand 2

Key Energy Services
Job TypeFull-time
 
Midland, TX
19 days ago
company-logo

Residential Helper

Waste Pro
 
Columbus, MS
19 days ago
company-logo

Tank Wagon Driver - CDL B

Rhinehart Oil
Job TypeFull-time
Salary
$66560 - $66560
Rifle, CO
29 days ago