Business Systems Analyst - Shipper Services

Location: Council Bluffs, IA, United States

Job ID: 35816

Date Posted: Jul 16, 2025

Position will close at 12:00am CT on Jul 31, 2025

Salary: $60,000 to $90,150 Annually

Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

The Business Systems Analyst (or Senior) is responsible for supporting the business needs of all Gas Supply and Transportation Services (GSTS) software applications. The systems will include Quorum applications (My Quorum Pipeline Transaction, Flowcal, TESTit) and Openlink Endur. Support will include scoping enhancements, project managing upgrades, day-to-day monitoring and troubleshooting, vendor management and capital budgeting. The position will work closely with IT to ensure seamless system operations for all internal and external users.

Pay Range: $60,000 - $ 90,150 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Reporting Relationship: Senior Manager, Commercial Services

Location: Lakewood, Colorado or Council Bluffs, Iowa

Relocation Assistance: Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

Essential Functions:

o Liaise with corporate IT to support Gas Supply and Transportation Services software applications to ensure business continuity.

o Manage software capital and O&M budgeting for all applications that reside within the Gas Supply and Transportation Services budget.

o Project manage all software enhancements, patches and upgrades, to include user acceptance testing, parallel testing and go-live deployments.

o Manage vendor relationships, training requirements, trouble/critical tickets and invoices.

o Partner with Enterprise Data Analytics to fully leverage business reporting needs using enterprise reporting solutions, primarily PowerBI.

o Establish and maintain reporting environments and specific reports for easy business self-service reporting, to include instructing team members on how best to access, query and utilize data out of our systems.

o Maintain day-to-day monitoring processes to ensure all system processes are running without error.

o Assist with SOX, compliance, audit and risk activities. Develop methodology documents based on self-initiated interviews, diagrams, surveys, and workflow analysis.

o Provide superior internal customer service to Gas Supply, System Scheduling, IT, Measurement, Credit/Risk and Enterprise Data Analytics, to ensure seamless system operations.

Additional Responsibilities:

o Represent GSTS in enterprise data and technology working groups and forums.

o Provide system training and support to team members.

What Is Required:

o High School Diploma or equivalent required.

o Bachelor's Degree in relevant field of work or equivalent combination of education and experience required.

What Is Desired:

o 1-3 years of gas industry or IT project management experience preferred

o Experience with the Quorum Pipeline Transaction Management (QPTM) system is a plus

o Proficient in Microsoft Office Suite including Word, PowerPoint and Excel, preference for advanced Excel skills

o Experience with Power BI is a plus

o Excellent verbal and written communication and presentation skills

o Ability to work with a team in an open office environment

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.