CDE Lightband

Broadband Premise Installation Technician

Clarksville, TN

Full-time

$49,920

About This Job

EXTERNAL APPLICANTS ONLY

CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet, and phone service to customers within the city limits. CDE Lightband serves over 86,000 metered homes and businesses with electric service and more than 34,000 customers with broadband services over our Fiber-to-the-Premise Network. We are looking for a Premise Installation Technician to join our Broadband Division.

As an important part of our Broadband Customer Experience, incumbents provide in-home service and/or installation to Broadband customers. Responsibilities may include maintaining an inventory of supplies, installing and repairing wiring and broadband services, educating customers, resolving service quality issues, and maintaining accurate records.

Premise Installation Technician

Team/Division:

Customer Support / Broadband

Reports To:

Broadband Customer Support Manager

Job Status:

Full Time

Work Schedule:

Tuesday-Saturday

Pay Status:

Hourly

FLSA Status:

Non-Exempt

Pay Grade:

7 Created/Updated:

July 2022

Job Summary

Incumbents provide in-home service and/or installation to Broadband customers. Responsibilities may include maintaining an inventory of supplies, installing and repairing wiring and broadband services, educating customers, resolving service quality issues, and maintaining accurate records.

Essential Duties and Responsibilities

•

Installs, configures, tests, and maintains fiber optic technology and equipment, which may include splicing distribution fiber, testing fibers, and performing related duties.

•

Provides hands-on assistance for premise installation and customer service issues

•

Prepares and maintains various operational records.

•

Educates customers on equipment and basic troubleshooting procedures, conducting all work in a professional, courteous, and civil manner with a helpful and friendly approach

•

Performs other duties as assigned of a similar nature or to provide assistance as needed

Qualifications

Education:

High School Degree or Equivalent

Experience:

One-year specialized training in Broadband and telecommunications installations and/or one year of experience in home or commercial wiring and Broadband installation is highly favored

Certifications & Licenses:

Driver's License / CPR/AED or ability to obtain upon hire

Other Requirements:

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job is also considered.

Knowledge, Skills, and Abilities

•

Knowledgeable of Premise Installation, communication, installation, implementation, and maintenance

•

Knowledgeable of basic fiber-to-the-home broadband network design and maintenance practices and procedures

•

Knowledgeable of Customer service principles and practices

•

Skilled in Basic Computer and related software applications

•

Skilled in the installation of Premise Installation Network, troubleshooting, and resolving complex premise installation issues;

•

Skilled in reading and comprehending training documents

•

Skilled in organizing and presenting data

•

Ability to provide a high level of customer service through verbal and written communication

•

Ability to work independently and individually and to accept responsibility and account for his/her actions

•

Ability to communicate clearly and concisely, both in writing and through the spoken word.

•

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

•

Ability to pay attention to the minute details of a project or task

•

Ability to identify and correct conditions that affect employee safety

Physical Demands

Fingering (fine dexterity)

F

Lifting/Carrying

Other:

Handling (grasping, holding)

F

Under 10 lbs

F

Use of a headset

N

Repetitive Motion

F

11-20 lbs

F

Ability to identify colors independently of others

C

Reaching

C

21-50 lbs

O

Climb

F

51-100 lbs

R

Crawl

F

Over 100 lbs

N

Extended Periods of Sitting

F

Kneel

F

Pushing/Pulling

Squat

F

Under 10 lbs

F

Speaking clearly to be understood on the telephone & hearing a response

O

Sit

C

11-20 lbs

F

Stand

F

21-50 lbs

O

Bend

F

51-100 lbs

R

Ability to climb ladders at extended heights

F

Walk

C

Over 100 lbs

N

Legend: N = Never; R = Rarely; O = Occasional (1% - 33%); F = Frequent (34% - 66%); C = Constant (over 66%)

Working Conditions

•

Indoor and outdoor working positions, requiring incumbents to travel from the office to the worksite via company vehicle.

•

Requires constant indoor and outdoor installation work, which could frequently include high extended ladder heights, crawling under or between wall space, or in tight spaces with little light or ventilation

•

Incumbents may be exposed to moving mechanical parts, electrical currents, workspace restrictions, and travel requirements.

Additional Note

The above job description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the department's business needs.

All employees in pursuit of their job duties should demonstrate the behaviors of the Code of Ethics and the CDE Lightband Mission & Vision.

EEO Compliant. TN Drug-Free Workplace. E-Verify & I-9 Participant. Equal Opportunity Employer.