Billing and Collections Technician

Description

Join our Team and make a difference! Orange Water and Sewer Authority (OWASA) strives to be our community’s trusted partner for clean water and environmental protection. Through teamwork and partnership, we work together to deliver valuable water and sewer services that are essential to our community. Our Customer Service and Billing Team plays a very important role in ensuring that all our customers receive and understand the value of our services.

OWASA is seeking a Billing and Collections Technician to oversee the process of billing, collecting, and recording utility payments for all residential and commercial customers while providing excellent customer service through accurate, consistent, and proactive customer service. The ideal candidate should have the desire to understand customer needs.

Duties include:* Coordinate regular billing process for residential and commercial customers and transmit billing files to third-party bill vendor. Research and document issues discovered with notes entered into customer account records and investigate systemic issues.

Typical Qualifications

Position Requirements:* High school diploma or GED plus specialized training in customer service, billing, or business. Minimum of three years’ experience in customer service and/or billing, or equivalent combination of education and experience.

Supplemental Information

Team members are our most important resource. Benefits include:* Membership in the NC Local Government Employee Retirement System (pension plan)

OWASA is an Equal Opportunity Employer committed to continuous improvement, sustainability, creativity, diversity, equity, inclusion and belonging.