Bilingual Help Desk Analyst

Job Summary:

We are seeking a Bilingual Help Desk Analyst (Spanish/English) to provide Tier 1 technical support in a high-volume call center environment. Under direct supervision, the analyst will assist both internal and external users with technical issues or escalate them as needed. The ideal candidate will demonstrate excellent customer service skills and a strong ability to troubleshoot basic hardware, software, and connectivity problems.

Key Responsibilities:

Minimum Qualifications:

Preferred Qualifications:

Job Type: Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Schedule:

Ability to Commute:

Work Location: In person