Bilingual Credit & Collections Supervisor
We Offer
•100% Employer Paid Medical and Dental Benefits
•Employer RRSP Matching Program
•Annual Health/Wellness Spending Accounts
•Professional Growth & Development
Summary
The Credit & Collections Supervisor is responsible for overseeing the credit and collections process, leading and developing the credit and collections team with the assessment of creditworthiness of potential customers, credit reviews of existing customers, including collection of past due balances for assigned customer accounts, escalation of difficult customers’ accounts to ensure minimization of risk of credit loss, identifying disputed AR invoices, investigating, and resolving the disputes. This position involves a high level of attention to detail and excellent communication skills.
What You’ll Do – The Role (Responsibilities)
•Supervise and oversee daily credit and collections operations.
•Leading, directing, managing, and developing direct reports.
•Work with Director, Credit & Collections to establish policies, practices and systems to reduce the volume of the disputed invoices and to improve the credit and collection function.
•Maintain summary of AR disputes by department/company and conduct regular AR disputes status meetings with internal department/branch stakeholders.
•Identify and facilitate the resolution of all customer disputes on a timely basis, working with internal department/branch stakeholders and escalating for resolution when necessary
•Process credit applications and, if appropriate, provide approvals based upon assigned credit limits. This includes performing credit references and evaluations, running credit reports and escalating to Director, Credit & Collections for complex matters.
•Monitor all accounts’ credit limits, holds and aging of receivables, advise and address with necessary parties when an account is over its limit.
•Perform collection procedures on all invoices over 30 days old. Identify problem accounts - make prompt decisions for collection. i.e. Collections, Construction Liens, Legal
•Other related duties as assigned.
What You Need (Requirements)
•4+ years’ credit collections experience required and 2+ years’ supervisory experience.
•Bachelor’s degree in Business Administration, Accounting or Finance
•Certified Credit Professional (CCP) designation or equivalent work experience
•Experience with credit scoring systems and credit report agencies.
•Demonstrated strong leadership and mentoring skills with ability to maintain a positive and engaged team culture.
•Excellent Microsoft Office skills (including advanced Excel competency) and understanding of computerized accounting systems.
•In depth knowledge of credit principles and best practices
•Written and verbal fluency in English/French. Bilingualism.
•Exceptional problem-solving skills with good organizational, time management and prioritizing skills.
•Understanding of construction industry collections, liens and bond claims
•Presentation skills and ability to conduct meetings.
Working Conditions
•Manual dexterity required to use desktop computer and peripherals.
•In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
•Occasional after-hours support may be required.
•Lifting or moving up to 10lbs may be required.
SOUNDS LIKE YOU?? APPLY NOW
A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.
Our growth & Our culture: As Canada's 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us! Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!
Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.
Only those selected for an interview will be contacted.
No Agencies please.
Job Types: Full-time, Permanent
Benefits:
•Employee assistance program
Flexible language requirement:
Experience:
•Credit Collections experience required: 4 years (required)
•Previous supervisory: 2 years (required)
•Excellent Customer Service: 1 year (preferred)
Language:
•Written and verbal fluency in English/French. Bilingualism. (required)
Licence/Certification:
•Certified Credit Professional (CCP) or equivalent (required)
Work Location: In person