Overview
The Big O Regional Operations Manager oversees the operations of a region of the Big O Tires division of MFA Oil, including coaching, expense control, managing profitability, training and developing the territory managers, maintaining expectations of the facilities appearance, and ensuring proper operational procedures are followed.
MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.
Responsibilities
•Work with territory managers to develop store budgets and meet regularly to discuss store progress and issues
•Ensure stores comply with franchise agreements
•Regularly work with the territory management team to review operations, customer service, location appearance, daily paperwork, deposits, inventory, expense, and strategize needed changes for each store.
•Attend community events and fundraisers throughout the region when possible to help promote the division and company image
•Identify and recommend new location possibilities and work directly with the Vice President of Big O Tires Operations and contractors on remodels and new store builds.
•Monitor and report monthly projections and trends by store, territory and region
•Work with Territory Managers to maintain adequate staffing within the region
•Help organize and conduct the division annual meeting and staff meetings, and recommend all other training materials
•Serve as a technical source of information to retail automotive employees in the field
•Promote good working relationships with HR, IT, Accounting, and all other business units within MFA Oil Company
•Work with subordinates to establish attainable and trackable individual and team goals for the department
•Manage assigned employees including hiring, evaluating performance, making wage adjustments, and taking disciplinary action as appropriate.
•Plan and direct the work of assigned employees, including providing clear direction; training, developing and motivating employees; enforcing company policies and safety requirements; monitoring productivity; and resolving conflict in a timely manner.
•Review and approve employee time entry, ensuring employees follow posted work schedules and adhere to proper clocking procedures to accurately reflect hours worked.
•Inform the Vice President of Big O Tires Operations of any problems and/or any issues that need attention
•Develop and oversee budget for the assigned Big O Tires region, including asset management
•Be a spokesperson and company representative at the state and national level when necessary
•All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.
Job Requirements
•Bachelor’s degree in a management, marketing, sales or a related discipline or ten years of retail automotive experience
•Experience with service/billing procedures and/or financial/accounting skills
•Experience supervising multiple retail facilities
•Working knowledge of all aspects (including mechanical repair) of a retail automotive facility
•18 years of age or older
•Availability to work holidays, weekends, and after regular business hours as needed
•Ability to learn new concepts and use technical materials
•Ability to consistently operate a computer and other office productivity machinery
•Ability to exchange accurate information with customers
•Ability to travel regionally with overnight stays approximately 15% of the time
•Ability and willingness to work with hazardous materials
•Ability to consistently drive and work in outdoor weather conditions
•Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
•Vision, hearing, speech, and the ability to detect odors
•Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
•Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds
•Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background check
•Legal authorization to work in the United States of America
Preferred Skills
•Ability to train on any position in a given store location
•Knowledge of company operations and products
•Excellent computer skills and familiarity with Microsoft Office suite including Word, Excel, PowerPoint, & Outlook
•Strong verbal communication skills to effectively present to individuals and groups
•Ability to speak clearly and persuasively in positive and negative situations
•Strong leadership with positive coaching and development skills
•Demonstrated ability to meet and manage multiple deadlines
•Ability to prioritize and plan work activities using time efficiently
•Ability to manage multiple tasks and projects
•Ability to perform detail work with accuracy
•Ability to work successfully both independently and in a team environment
ABOUT MFA PETROLEUM COMPANY
MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas.
MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.
BENEFITS
Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.
OUR CULTURE
The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.
•Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
•Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
•Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
•Give Your Best – Always give your best effort and seek to improve every day.
•Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
•Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
•Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
•Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
•Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.
GROWTH & DEVELOPMENT
We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.
Columbia, MO
Full-time
