JOB SUMMARY: Support the development of Power BI dashboards, translate business requirements into data solutions, and provide analytical support across departments. This role involves close collaboration with stakeholders to deliver impactful reports, provide data insights, respond to BI service requests, and contribute to documentation of data sources and logic. The ideal candidate will have a solid foundation in Power BI, SQL skills, and a passion for improving data transparency and decision-making across the organization.
ESSENTIAL FUNCTIONS
40% of Job: Business Analysis & Requirement Translation
•Partner with business users to gather and understand reporting and data needs.
•Translate business requirements into actionable BI solutions.
•Identify opportunities for new KPIs, metrics, and data-driven decision-making.
•Perform ad hoc analysis to support strategic initiatives.
30% of Job: Power BI Report Development
•Design, build, and maintain visually compelling Power BI dashboards and reports.
•Collaborate with stakeholders to understand reporting needs and deliver impactful solutions.
•Utilize DAX and Power Query (M) to create dynamic data models and calculations.
20% of Job: Service Ticket Handling & Problem-Solving
•Respond to BI-related service tickets (e.g., data corrections, dashboard updates).
•Troubleshoot and resolve user issues while ensuring high service quality.
•Gain deeper business understanding through ongoing support interactions.
10% of Job: Documentation & Knowledge Management
•Help create and maintain documentation on data sources, report logic, and usage.
•Support documentation efforts for the current data landscape and governance.
•Contribute to internal wikis, FAQs, and data catalogs for team knowledge sharing.
MINIMUM REQUIREMENTS
Education: Bachelor's Degree in Computer Science, Information Systems, Data Analytics, Business Administration (with a technology focus), or a related field
Preferred Certifications: Power BI, Azure Data Engineering, or project management (e.g., PMP)
Work Experience: Minimum 2 years of experience in BI development or data analysis
Behavioral Competencies:
•Customer Service Orientation
Technical Competencies:
•Strong proficiency in Power BI (including DAX and Power Query).
•Basic to intermediate SQL skills for querying and data validation
•Proven experience translating business needs into effective BI solutions
•Comfortable managing BI service tickets and ad hoc user requests
•Python analysis and visualization
•Experience with tools like SharePoint or Confluence
•Familiarity with ticketing systems (e.g., Zendesk, Jira)
ENVIRONMENT OR PHYSICAL WORKING CONDITIONS
General office conditions apply. Occasional travel may be required for project collaboration or business meetings.
EEO
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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