Responsible for handling assignments requiring a limited expertise and experience associated with planning and performing installation and maintenance of telecommunication systems in support of Eversource business operations.
Provides support directly or in collaboration with technical services personnel and engineering in performing maintenance, troubleshooting, repair and installation of active telecommunications infrastructure to meet enterprise business requirements. Supports technicians in the evaluation of repairs related to transport technology to maintain the integrity of the network environment. Represents department in various projects to continually improve/upgrade the Telecommunications network infrastructure.
Eversource’s communications systems are composed of fiber optics, microwave and copper wide area transport technologies including OTN, MPLS, Frame Relay and SONET multiplexers, Ethernet/IP switches and routers, T1/serial communications, digital microwave, phone systems, and satellite phone communications systems supporting emergency response tactical trailers and Mobile Response Center (MRC) vehicles.Essential Functions:
•Ability to analyze, troubleshoot and maintain copper, fiber optic and microwave communication paths
•Maintains accurate records and files. Assists in the preparation, markup and review of engineering drawings, schematics, wiring, logic, and interconnection diagrams relating to telecom work.
•Prepares thorough and accurate technical reports, correspondence, documentation, calculations and sketches related to defined problems and analysis of increasing scope and complexity.
•Requests, reviews and tests firewall policies related to basic Telecom systems including identification of required TCP/UDP ports.
•Uses protocol analyzers such as Wireshark to inspect traffic flow and evaluate network performance data and ensures operation is within network specifications.
•Creates basic system installation and troubleshooting technical procedures, plans, scripts for technician use
•Assists technicians in the execution of basic test procedures, plans, and scripts in support of installation and maintenance.
•Manages telecom emergency spares inventory including the creation of new stock coded material numbers in Maximo and provides recommendations for minimum and maximum quantities.
•Interprets test results, makes recommendations to engineering, operations, maintenance, and other personnel based on hardware characteristics or performance.
•Provides recommendations related to tools for individual and group use for the installation and maintenance of communication systems.
•Supports telecom specific server applications and manages interactions with IT for support of server infrastructure.
•Demonstrates effective oral and written communication skills.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
•Knowledge of utility power systems is preferred.
•Ability to independently develop, present and execute new projects through collaborations with other departments.
•Familiarity with power related software is preferred.
Education: Bachelor’s degree in engineering.
Experience: 0-3 years related experience is required. Engineering design experience preferred.
Licenses & Certifications: None
Working Conditions:
•Must be available to work emergency restoration assignment as required.
•Must be available to travel between MA/CT/NH as necessary.
•Depending on the specific nature of the engineering role, position may require occasional to significant travel by car. A valid driver’s license is required.
Please submit a resume with your application.
Leadership Behaviors/Competencies
Build Trusting Relationships, Create a Diverse, Equitable and Inclusive Workplace, Focus on the Customer, Foster Teamwork & Cross-Functional Collaboration, Manage and Develop People, Set Direction and Communicate PrioritiesCompensation and Benefits:
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$81,500.00-$90,560.00Worker Type:
RegularNumber of Openings:
1Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor