A member of the S&P 500 Index and a leading supplier of building materials, Martin Marietta employs more than 9,400 people across 28 states, Canada and the Bahamas. Our aggregates, cement, ready-mixed concrete and asphalt products are the foundational materials on which our communities thrive and grow. Martin Marietta’s Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.

Every member of our ONE Martin Marietta team is driven by our shared values of Safety, Integrity, Excellence, Community and Stewardship. We provide exceptional customer service and strive to be good neighbors in the 500 communities in which we operate. We also support each other and work to build a legacy our loved ones will be proud of. We know that together, we’ll make an impact that lasts far beyond tomorrow.

Martin Marietta

A leading supplier of construction aggregates and heavy building materials, with over 500 locations spanning 30 states, Canada and the Caribbean.

As an **Associate Service Desk Analyst**, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an on-call rotation and will act as the face of Information Services, providing tier 1 support to all levels of the business.

**Responsibilities:**

* Maintain proper change management and HRIS configurations and procedures documentation. Respond promptly to incoming calls and self-service tickets
* Work both break and fix tickets while helping with project work as needed
* Help troubleshoot customer inquiries from start to finish
* Gather information including who is affected, what the deviation is, when it last worked correctly, and how to get in contact with the appropriate people to follow up

**Qualifications:**

* 1-2 years helpdesk or equivalent experience
* Strong written and verbal interpersonal skills
* Primary understanding of Windows, hardware and network troubleshooting
* Ability to break down processes and provide clear guidance
* Excellent search capabilities

**Preference:**

* Familiarity with Citrix hosted applications
* Experience with Active Directory
* Working knowledge of ServiceNow or other ITSM application

#LI-JN2

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