Assoc Dispatcher

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

Location: This position is onsite at the Royal Oak Service Center located in Royal Oak, Michigan. The selected candidate must be within a commutable distance or willing to relocate.

GENERAL SUMMARY OF JOB RESPONSIBILITIES

Under direct supervision the Associate Dispatcher is responsible for various dispatching and administrative tasks in relation to receiving and transmitting information pertaining to field work schedules. The incumbent will assign emergent and non-emergent work and complete all supporting actions in line with the operations manual. The Associate Dispatcher is also responsible for coordination of communications and information operating a variety of communication equipment including two-way radios, pagers, cell phones, and personal computers to receive, prioritize, schedule and dispatch emergency and non-emergency calls for service and coordinate internal and external agencies, vendors, and equipment for field crews. The Associate Dispatcher supports field leadership by assessing and recommending field resource adjustments, overtime needs, and communicating with internal/external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Assign emergent work and direct field personnel; conduct necessary activities that support the completion of emergent work

- Assign non-emergent and routine orders as required

- Communicate with Field Supervision on field resources versus workload

- Evaluate the need for ARCOS callouts based on the workload to be completed and recommend adjustments

- Create orders in Systems Application and Products (SAP) as requested by field resources to ensure that the customer’s needs are met

- Follow all proper processes and procedures as required in the operating manual

- Participate in storm restoration activities and shift coverage

- Submit Miss Dig requests for emergent work & complete status checks as needed

- Support other team members as needed and instructed

- Other duties as assigned or may be necessary

KNOWLEDGE/SKILLS/ABILITIES

- Ability to independently write, approve and execute distribution switching and tagging orders

- Ability to interact with internal and external clients and understand their functions

- Ability to manage a console independently

- Ability to read and interpret prints

- Problem-solving, critical thinking, and conflict resolution

EDUCATION

- High School Diploma

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

- Competitive compensation packages

- Medical, Dental and Vision

- 401k with company match

- Paid parental leave

- Up to 13 paid Holidays

- Paid time off

- Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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