PTW is hiring a Branch Manager to join our Fort St John, BC team!
Reporting to the Operations Manager, the Area Manager is accountable for all aspects of branch operations, customer service and the delivery of branch results consistent with PTW's operational expectations. This role is responsible for the direction and leadership for the overall operations, and to effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction while building relationships.
GOOD TO KNOW…
•Should be local to the area or within commuting distance.
•Competitive Compensation Package
•Perhaps you are looking for a change of pace in a smaller community? Come grow with us… Check out the link to the beautiful area of Redwater, AB https://www.redwater.ca
A DAY IN THE LIFE…
•Manage all aspects of branch operations that include but not limited to employees, scheduling, efficiency, cost control, preventative maintenance, revenue opportunities and inventory levels.
•Expand PTW’s market share. The FSJ / Dawson area is a high volume region at this time. PTW’s vision is to become top service provider in region.
•Develop and implement new business strategies for creating or improving processes and procedures to improve branch performance.
•Monitor branch performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
•Required to visit active worksites a minimum of twice per month to discuss safety and work practices displaying visible safety leadership.
•Responsible for appropriate staff levels to meet requirements of the branch.
•Responsible for recruitment, hiring, terminations and performance management.
•Develop and manage business relationships and customer contacts.
•Manage the morale in the branch by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and customers.
•Enhance and develop processes and practices to meet the goals of the department.
•Ensure the consistent delivery of high-quality service in the branch to exceed customer expectations.
•Assist with budget preparation.
•Monitor financial performance to ensure the branch is meeting or exceeding budgetary commitment.
•Analyzes and reports on the branch's key performance indicators and industry/market trends.
•Develop and implement strategies around improving the financial performance of the branch.
•Analyze employee and customer concerns and present options to solve their issues
EXPERIENCE REQUIREMENTS
•Minimum of five (5) years in a management or senior supervisory role.
•Journeyman Electrician and/or Instrument Technician..
•Preference given to those with post-secondary education in business.
•Must be local to the area or willing to relocate to Fort St John
•Preference given to those with post-secondary education in business.
•Advanced knowledge of the industry and company operations required.
•Excellent management, negotiating and organizational skills. Demonstrated ability to lead a team and achieve results.
•Experience in budgeting, project management and operations.
•Effective leadership skills, with a strong focus on operations and business processes.
•Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
•A clear and solid understanding of company policies, practices, and procedures and other operational issues faced by the organization.
•Ability to establish and maintain a service environment focused on exceeding the client’s expectations
•High level of integrity, confidentially, and accountability.
•Sound analytical thinking, planning, prioritization, and execution skills.
•A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
•Ability to monitor employee satisfaction, identify deteriorating situations and take action
•Developed problem solving skills sufficient to identify problems, generate solutions and decide on a course of action
•Ability to evaluate solutions in terms of business, financial and client impacts
•Knowledgeable in MS Office, particularly Word, Outlook, and Excel.
Why PTW?
Competitive Wages and benefits plans | PTW Apprenticeship Tuition Program | Safety Awards Program | Starter Toolkit Program | Quality work | Safety and quality are built into everything we do | Safety Training and PPE provided | Consistent work | Opportunity for advancement | Learning and development | Opportunities to travel, stay local or relocate | Team atmosphere | People-focused company
ADDITIONAL INFO
We care about your health and safety. At PTW, we follow all protocols set by the provincial and local governments. We also implement measures as required by our clients and our own Health and Safety team.
PTW is an equal opportunity employer, and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings must be authorized to work in Canada.
OUR VALUES GROUND US: CARE | EXCELLENCE | PASSION
Fort St. John, BC
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