Analyst Associate

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, Inc.-ESI (OLD)

The nature of these positions are Hybrid and may be domiciled in either Jefferson, LA, or Jackson/Clinton, MS.

These positions may be filled as Analyst Associate I or II, based on the qualifications and experience of the selected candidates.

Associate Analyst I – II Credit & Collections

JOB SUMMARY/PURPOSE

This position is responsible for supporting daily operations of Credit & Collections in the Meter to Cash (M2C) customer billing and payment journey. Assignments vary and will be given based on the needs of the department. Examples of duties may include processing financial transactions and payments, performing basic bookkeeping tasks, answering customer’s inquiries, reviewing customer’s accounts for accuracy and other administrative duties. Individuals may be required to interact with various cross-functional groups to address customer related issues. Applicants must have a strong customer mind-set and be committed to providing a positive customer service experience to business partners and customers.

JOB DUTIES/RESPONSIBILITIES

- Work independently on assigned task related to a customer’s account, meter data, payments, etc, document sources and work with relevant external / internal stakeholders and customers to ensure tasks are completed accurate and timely

- Serve customers and business partners by providing information, responding to requests, identifying and resolving problems, explaining procedures, and executing on required adjustments when related to the end-to-end meter-to-cash process

- Execute business processes and perform quality control analysis to resolve concerns and ensure consistency, report issues to appropriate parties when inconsistencies and irregularities arise

- Participate in special projects as defined by management to support business processes

- Provide guidance, mentoring and help facilitate training for junior clerks, along with providing support to update and revise training when process issues are identified

- Improve quality results by evaluating processes and recommending changes

- Assist with quarterly SOX testing based on defined protocols and participate in departmental records retention for data quality assurance and controls/compliancy

- Participate in defining requirements and testing functionality for new automation and programs and make recommendations on procedures and courses of action related to the department's performance and operational efficiency

- Be Team Lead of some processes; to include training and coaching of various Credit & Collections peers

- Assist in driving continuous improvement projects to completion to drive operational efficiency

- Understand metric trends and recommend opportunities for improvement,

MINIMUM REQUIREMENTS

Minimum experience required of the position

Associate Analyst I: 0-2 years of clerk level related work experience (such as: customer services, data entry, account management, etc. C&C or M2C experience strongly preferred)

Associate Analyst II & III: 2-7 years of clerk level related work experience (such as: customer services, data entry, account management, etc. C&C or M2C experience strongly preferred)

Minimum knowledge, skills and abilities required of the position

- Proficiency of Microsoft Office and other Entergy system applications

- Strong verbal and written communication skills (able to clearly communicate with supervisor/manager and others within/outside the organization)

- Solves problems in a straightforward situation; analyzes possible solutions using technical experience and judgment and precedents

- Impacts quality of own work and the work of others on the team; works within guidelines and policies

- A self-starter with high initiatives and able to work with minimal supervision, independently and within a team environment

- Willingness to learn new processes and work extended hours (as needed)

Any certificates, licenses, etc. required for the position

None

Primary Location: Mississippi-Jackson Mississippi : Clinton

Job Function: Professional FLSA Status: Nonexempt Relocation Option: No Relocation Offered Union description/code: NON BARGAINING UNIT Number of Openings: 1 Req ID: 120228 Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.