Advance Metering Infrastructure (AMI) Ops Tech I or II

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.This position can be hired as either an AMI Ops Tech I or AMI Ops Tech II level depending on experience

Position Summary:

This position is responsible for monitoring and troubleshooting Duke Energy's AMI network communications by utilizing SmartGrid Database tools and reports to ensure a consistently healthy smart meter network. This position monitors meter communication remotely, and either remotely resolves the meter communication issues, or creates field orders. Any meter orders go to a meter tech or Customer Delivery to install communication equipment. AMI Ops Tech I applies technical expertise to solve complex AMI problems and management skills to provide oversight and direction of work in a specific area of expertise under general supervision. Incumbents are expected to develop deeper technical skills and the ability to work with an increasing degree of independence. This position is responsible for optimizing accurate metering/billing for customer revenue and ensures the company meets jurisdictional compliance requirements for accurate billing (e.g. limiting metering/estimated bills per the requirements). AMI Ops Tech II provides technical expertise to solve more complex AMI problems and leadership skills to provide oversight and direction of work in a specific area of expertise, with some limited supervision. Incumbents are expected to develop advanced skills and the ability to work with a high degree of independence. This position is responsible for optimizing accurate metering/billing for customer revenue and ensures the company meets jurisdictional compliance requirements for accurate billing (e.g. limiting metering/estimated bills per the requirements).

Required/Basic Qualifications for AMI Ops Tech I* Associate’s degree in Technology, Engineering or other related degree

Required/Basic Qualifications for AMI Ops Tech II* Associate’s degree in Technology, Engineering or other related degree

Additional Preferred Qualifications* Understanding of smart meter head end systems and communication devices including but not limited to mesh and cellular meters, connected grid routers, range extenders.

Working Conditions* Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

Specific Requirements* Intermediate Computer Experience (Outlook, Excel, Access, Sharepoint, etc.)

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Tuesday, April 29, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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