Responsible for posting customer payments in a timely/accurate manner, researching/reconciling account discrepancies, scanning payments into the bank, keeping accurate notes of all communication related to accounts within the Sapphire system.
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The AR Representative will work closely with retailers, sales, warehouse, drivers, customer service, National Call Center and others to collect outstanding balances owed and resolve discrepancies.
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Working knowledge of MS Office – Word, Excel, Outlook.
GENERAL ACCOUNTABILITIES:
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Post customer payments in an accurate/timely manner, Notify customers/sales of delivery term changes as needed, Monthly statement distribution-email specific accounts.
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Able to work independently without supervision and with others as a team.
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Maintain good working relationships.
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Ensure that customer service is held to the highest standard and customer accounts are reconciled and kept up to date with attention to detail and accuracy.
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Escalate situations to AR manager as needed.
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Accurately/effectively handle a large volume of customer/driver calls.
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Ability to problem solve under pressure with tight deadlines.