Superior Propane

Accounts Coordinator - Major Accounts Support Team

LocationCambridge, ON
Job TypeFull-time

About This Job


What we will offer you:

Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.

Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Safety Focused: We care about you and have committed to a zero-harm workplace.

The Account Coordinator – Major Accounts Support Team (MAST) provides administrative and customer support to internal stakeholders and select major clients. The Account Coordinator brings experience in contract administration / major account set up, assisting with billing support, and competent in working with customer software programs. Driven by a “customer first” approach, they are extremely resourceful and knowledgeable in working collaboratively with functional groups within our organization. Reporting to the Manager – MAST, the Account Coordinator works to make sure that our major clients’ portfolio is accurately set up and maintained ensuring a best in class customer experience.


What you’ll do:

Administrative

Account creation and maintenance;
Maintain contractual alignment to internal systems;
Prepare reports for internal and external stakeholders.

Billing

Account credit and rebill support as needed;
Billing requirement alignment on internal systems;
Support and troubleshoot invoice submissions &/or disputes as needed.

Digital

Alignment of data feeding the customer portal and dashboard;
Account maintenance in ADDs, MySuperior portal and dashboard;
Identify opportunities to enhance customer automation;
Submission of customer dashboards and portal requests;
Track customer portal and dashboard engagement and enrollment;
Identify how the portal and dashboard can support customer requirements.

Request for Proposal (RFP) Support when applicable

Allocate and manager assigned service level agreement tasks required for RFP submission;
Maintain document control for contracts, customer rates and amendments;
Support timeline for customer proposal submission deadlines;
Support sales representative on RFP process.


What you bring:

High school diploma; post secondary education in Business, Project & Contract Management certification is considered an asset.
Minimum of three (3) years’ of RFP & Contract Management experience is an asset
Strong experience with Microsoft Office products, ERP and financial software.
Experience with Superior Propane’s ADD system (including Raven and Pegasus) and the MySuperior suite is an asset.
Proven ability to establish collaborative work relationships.
Demonstrated ability to deliver in difficult situations.
Is comfortable with complexity and ambiguity.
Comfortable with technology.
Ability to problem solve and identify process improvements.
Experienced with business process and customer service.
Critical reasoning and troubleshooting abilities.
Excellent communication skills, both oral and written, bilingual would be an asset.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."

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