Account Manager (Inside Sales Representative)

Summary

The Account Manager (Inside Sales Representative) is responsible for the day-to-day sales functions such as order entry, order expediting, and problem resolution as well as having a constant awareness of impact on profits. This position is responsible for developing and building key relationships with customers. The ISR works closely with the Territory and Integrated Planning Desk Managers to ensure that the customer’s needs are met and works to ensure that all customer quotes are done in an accurate and timely manner. The ideal candidate has the ability to build customer relationships and through communication, integrity and trust strives for 100% customer satisfaction.

Responsibilities

- Performs order entry, order tracking, status review, and gathering market intelligence.

- Responsible for customer communication (phone, e-mail, fax).

- Manages releases to shipping, process short pays.

- Provides daily communication and status updates with Territory Manager.

- Enters material information and manages price accuracy.

- Serves as the initial contact on customer claims, and quotes.

- Coordinates with the integrated planning department for proper material flow and inventory levels.

- Provides account coverage for out of office team members.

- Other duties as assigned.

Desired Experience

- Building customer relationships and listening

- Proficient computer skills – Microsoft Office

- Good organizational skills

- High level of integrity and trust

- Excellent problem solving skills

- Basic systems skills

- Basic steel processing and product knowledge / not needed, but preferred

- Advanced communication skills

- Excellent prioritizing skills

- Customer service focus

- 12 week on-the-job training in the inside sales department

- Plant training