Account Manager

Key Responsibilities

- Serve as the main point of contact for assigned client accounts.

- Develop and maintain long-term, trusted relationships with clients.

- Participate in business development efforts to expand relationships and uncover new prospects (see note below regarding work hours).

- Drive revenue growth through upselling, cross-selling, and identifying new opportunities.

- Collaborate with internal teams (sales, operations, safety personnel, etc.) to meet client objectives.

- Ensure timely and accurate delivery of services and solutions based on client needs.

- Proactively communicate client feedback, requirements, and expectations to internal teams.

- Manage multiple client projects concurrently, balancing priorities and deadlines effectively.

- Forecast and monitor key account metrics, such as revenue, margin, and project timelines.

- Coordinate internal resources to ensure consistent and high-quality service delivery.

- Maintain detailed records of client interactions, agreements, and project progress

Experience Requirements

- 3+ years of experience in account management, business development, or client services—preferably in industrial services, safety, or construction-related industries.

- Proven track record of managing and growing client relationships.

- Experience working with cross-functional teams and managing multiple client accounts simultaneously.

Educational Requirements

- High school diploma or GED required.

- Bachelor’s degree in a related field preferred.

Required Skills and Competencies

- Strong interpersonal skills with the ability to influence and negotiate.

- Excellent verbal and written communication skills.

- Ability to understand client needs and communicate them effectively to internal stakeholders.

- Strong problem-solving skills with a client-first mindset.

- Strong project management and organizational skills.

- Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) and CRM software.

- High attention to detail and time management.

- Comfortable working independently and as part of a collaborative team.

Work Environment & Physical Demands

- Primarily office-based role with occasional site visits.

- Flexible hybrid work opportunities available.

- Minimal physical demands; must be able to sit, stand, and work at a computer for extended periods.

- Occasional travel may be required to visit client sites or attend meetings.

Equal Opportunity Employer

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