Position Summary

Crossroads Utility Services, LLC is seeking a qualified Supervisor who provides hands-on assistance in utility maintenance, someone who enjoys steady work, with frequent overtime. The ideal candidate is self-motivated and dedicated to supporting a team environment. Under general/minimal supervision, the Supervisor position provides direct support for the water distribution and wastewater collection survey team.

Essential Duties & Responsibilities

- Conduct detailed inspections of collections and distributions systems (from end to end) to ensure compliance with regulatory standards and operational protocols.

- Identify and report maintenance issues or deficiencies for resolution - with follow through to completion.

- Ensure all inspections and reports align with local, state, and federal regulations and guidelines.

- Maintain organized and accurate records, as well as submitting required documentation promptly.

- Handle all customers with excellent customer service skill, including communication, de-escalation, and reporting.

- Collaborate with the customer service team to resolve escalated issues.

- Report and coordinate maintenance needs with the appropriate departments.

- Verify that repair work is completed according to company and regulatory standards.

- Prepare comprehensive inspection reports and maintain an organized database of findings.

- Assist in preparing presentations or summaries for internal and external stakeholders.

- Participate in ongoing training to stay current with industry standards and company policies.

- Provide feedback to improve inspection protocols and processes with the appropriate departments and team members.

- Work closely with colleagues and supervisors to address field challenges and implement solutions.

- Maintain open communication with the Managers, District Managers, Operations & Customer Service

- Support other team members with inspections or projects as needed.

- Undertake various additional job-related tasks as assigned, demonstrating flexibility and a commitment to team goals.

Qualifications

- Minimum of five (5) years of experience (or combination of experience and schooling/training) involving operation and maintenance of all components in collection and distribution systems

- Direct experience of mechanical tools and equipment, or two (2) years’ experience as a utility foreman.

- Great leadership and supervisory skills;

- Excellent interpersonal, organizational, written and verbal communication skills;

- High attention to detail and quality in job tasks is a must;

- Clear understanding of safe operating, construction and maintenance procedures for collection and distribution systems

- Elevated Customer Service skills – ability to communicate clearly and concisely

- Demonstratable skill in planning, organizing and effectively managing multiple complex projects concurrently;

- Proficiency in Microsoft office suite, especially in Excel;

- The ability to handle tasks, with minimal supervision, as assigned by management;

- Highschool diploma or GED (Required)

- TCEQ Water Distribution class C license (preferred)

- TCEQ Wastewater Collections Class C (preferred)

- OSHA 30 (preferred)

- Valid Drivers License (Required)

Physical Demand

- Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow or slippery surfaces,

- Substantial and frequent movements of climbing, squatting, bending, standing, walking, etc.

- Exerting up to 50 pounds of force occasionally to lift, carry, pull, or move objects.

- Manual dexterity sufficient to handle items and operate tools (both light and heavy duty)

- May occasionally work in confined spaces

- Potential to be exposed to loud machinery noises, chemicals, and gas within utility systems

- Maintain proper PPE for all assigned tasks

Work Environment

- Occasionally, well-lighted, heated, and air-conditioned indoor office setting with adequate ventilation.

- Moderate noise levels, typical of a business office with computers and printers.

- Regularly exposed to:

- Wet or humid conditions.

- Working near moving mechanical parts.

- Extreme outdoor conditions – from heat, cold, rain, snow, ice, etc.

- Frequent travel around the Greater Austin Area – in designated company vehicle

Work Hours/Schedule

- Monday to Friday, 8:00 AM – 5:00 PM

Job Type: Full-time

Pay: $27.00 - $40.50 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Work Location: In person