The Student Intern – AV Support Engineer (Microsoft Teams Rooms) will assist the AV support team in providing technical assistance with the daily operations of the organization.

Essential Functions

- Support all audiovisual daily operations

- Support the existing infrastructure and assist in the design and deployment of audiovisual solutions in support of both business and technical initiatives

- Maintain knowledge of industry trends and best practices in order to propose solutions to improve the audiovisual infrastructure

- Prepare and maintain audiovisual infrastructure diagrams and other technical documentation in a comprehensive manner

- Support WSSC Water initiatives with product evaluations, integration and on-going product management for components of the enterprise network

- Maintain updated parts inventory of audiovisual supplies (tapes, batteries, cabling, etc.) and related electronic equipment

- Participate in a preventive maintenance program (e.g. cleaning monitors and lenses and changing batteries and light bulbs.)

- Diagnose and resolve various media system problems

- Maintain comprehensive documentation of Microsoft Teams Rooms (MTR) configurations, settings, and user guides

Other Functions

Performs other related duties, as assigned.

Work Environment And Physical Demands

Business casual office setting

Required Knowledge, Skills, And Abilities

- Good customer focus and ability to work with and meet business users’ requirements.

- Excellent analytical, organizational and problem-solving abilities.

- Self-motivated and willing to take initiative to proactively solve problems.

- Strong interpersonal interaction skills, such as partnering, conflict management, consulting, mentoring.

Minimum Education, Experience Requirements

1+ years completed college education in an IT-focused discipline