Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
Plans, organizes and conducts compliance investigations for commercial and industrial customers to ensure that proper metering equipment is installed and billing determinates are correct so that accurate bills can be rendered. Will review complex metering installations. Provides consultation and recommendations to customers and the Company as a result of evaluating customer's metering equipment. Prepares detailed investigative reports while continually communicating with customers, drives fixing deficiencies and works with other departments as appropriate to obtain due dates and monitors corrective actions until resolved. Monitors and measures that revenue tied to investigation deficiencies are subsequently billed accordingly. Supports the organization's goals by driving continuous improvement in the areas of operational excellence, financial responsibility and customer satisfaction. Interacts with external customers and all levels of the organization. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.
Primary Duties•Plans, organizes and conducts compliance investigations for commercial and industrial customers (35%)
•Responsible for ensuring deficiencies found during the course of the investigation are fixed. Coordinates fixes with customers and different departments as appropriate (15%)
•Establish strong professional relationship with customers and coordinates compliance investigations with them and LCS (for managed accounts) (15%)
•Designs and directs process improvements as needed to protect revenues and to improve operational performance/improved quality of output (15%)
•Responsible for ensuring safety procedures are adhered to both for internal and external customers while at investigation site (10%)
•Monitors and measures that revenue tied to investigation deficiencies are billed or credited accordingly (5%)
•Performs assignments while acting independently, and may lead multi-discipline teams (5%)
Job Scope
•Plans, organizes and conducts compliance investigations for commercial and industrial customers to ensure that proper metering equipment is installed and billing determinates are correct so that accurate bills can be rendered
•Position is responsible for issuing investigation findings to owning department along with due dates for resolution and following through to make sure that corrective actions have been completed
•Performs job duties independently and may work with employees from other areas of the Company
•Represents the company with external customers and has a direct impact on customer satisfaction
•Position has no direct reports, but is indirectly responsible for managing bargaining unit personnel while at investigation site
Minimum Qualifications
•Bachelor's degree in Engineering, Business, or related field with 4-7 years' experience or in lieu of a degree, 6-9 years of relevant experience
•Metering/Billing knowledge preferred
•Detailed knowledge of applicable metering/billing standards, codes and practices unique to areas of expertise
•Ability to communicate with all management levels
•Knowledge of PC/desktop workstation applications; Microsoft Word, Excel; Outlook
•Excellent written and oral communication skills
•Knowledge and ability to apply problem solving
Preferred Qualifications
•Graduate degree or graduate level work in
•Engineering, Business Administration, or Project Management
•Strong teamwork and interpersonal skills
•Knowledge of engineering designs, principles and practices
•Knowledge of ComEd distribution system
•Knowledge of Master/Subtractive metering
•Ability to read electrical schematics and one-line metering diagrams
Benefits
Benefits
•Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $78,400.00/Yr. – $107,800.00/Yr.
•Annual Bonus for eligible positions: 15%
•401(k) match and annual company contribution
•Medical, dental and vision insurance
•Life and disability insurance
•Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
•Employee Assistance Program and resources for mental and emotional support
•Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
full time
$78,400-$107,800Villa Park, IL5 days ago
