We are searching a Customer Service & Collections Account Specialist on behalf of our client. This is a 6 month contract assignment. (W-2) The person will handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation.

Location: Miami, FL 33134

6 months contract assignment. (W-2)

Pay rate: $30.00/hr.

Key Responsibilities

Customer Service & Escalations

Collections & Arrears Management

Process Improvement & Documentation

Required Skills & Qualifications

• Strong customer service and conflict-resolution skills

• Experience handling collections or working with past-due accounts

• Proficiency in Microsoft Excel

• Excellent verbal and written communication skills

• Ability to remain calm and professional during difficult interactions

• Strong organizational skills and attention to detail

• Self-motivated with a proactive attitude toward learning and improvement

EOE of Minorities / Females / Vets / Disability.

FL: Job # 17951