Bilingual Customer Service Representative (Dual Role – CS & Quality Assurance)

nTherm, LLC | Clearwater, FL (Onsite)

Pay: $17/hour to start + bonuses

nTherm, LLC is seeking a friendly, reliable, and detail-oriented Bilingual Customer Service Representative to join our growing team. This is a dual-skilled role, combining customer service and quality assurance responsibilities. You’ll handle inbound calls, enter and review data, and support quality standards by following company policies and procedures.

What You’ll Do:

- Handle inbound customer calls with professionalism and a positive attitude

- Resolve customer questions and concerns, escalating issues to management when needed

- Accurately document customer interactions and maintain logs

- Review recorded calls for quality assurance and document findings

What We’re Looking For:

- Strong communication and interpersonal skills

- Detail-oriented, teachable, and able to multitask in a fast-paced environment

- Basic computer skills required (Google Docs, MS Office, Excel)

- Reliable, dependable, and team-oriented

- Prior knowledge of deregulation or customer choice programs is a plus (training provided)

Perks & Benefits:

- Full-Time Schedule:

- Mon–Thurs: 8:30 AM – 5:00 PM

- Fri: 8:30 AM – 4:30 PM

- Benefits: Health, Dental, Vision & Life Insurance

- Culture: Diverse, high-energy, and welcoming workplace

This is an onsite position located in Clearwater, Florida.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Vision insurance

Application Question(s):

- Are you able to work onsite at our office located in Clearwater, FL ?

- Do you currently live within a 30 mile radius of our Office in Clearwater, FL 33763?

Education:

- High school or equivalent (Required)

Experience:

- Quality assurance: 2 years (Required)

- Customer service: 2 years (Required)

Language:

- English (Required)

Shift availability:

- Day Shift (Required)

Work Location: In person