Basic Function:

· The basic function of the Maintenance Technician is to maintain residential and commercial HVAC systems.

Responsibilities

· Maintain equipment properly the first time

· Be neat and clean at all times

· Attend training classes to maintain expertise in the field

· Adhere to proper paperwork procedures (model and serial numbers, time keeping, tool stock)

· Take direction regarding scheduling from Dispatcher

· Keep Dispatcher informed on job status throughout the day

· Follow through on problems that may arise on job site

· Collect payment for services rendered where required

· Stay in the know about current sales and promotions

· Communicate with customers when on the way and during visit

· Communicate with office staff and turn in all completed and accurate paperwork

· Keep a clean, organized and stocked work truck

· Other tasks as requested by the Manager

Qualifications

· High school diploma or equivalent

· EPA certification

· Ability to represent Rogers Heating & Cooling in a professional manner with customers, vendors, staff and the general public

· Work well under pressure

· Safety minded

· Valid driver’s license and clean driving record

· Ability to work independently in a timely manner, making sure job is done correctly the first time

· Ability to handle difficult customer issues

· Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events

· Good communicator—works well with different personality types

Working Conditions

· This position works in the field. Is exposed to driving hazards. Adherence to Safety Policy and Driving Safety Policy is vital.

Physical Demands

· The physical demands for this position are heavy. Must be able to lift/carry up to 50 pounds

Mental Requirements

· Self-motivated and able to handle rapidly changing priorities and several tasks simultaneously

· Must be able to respond to difficult situations with customers and co-workers with high level of professionalism

· Must be able to communicate effectively with vendors and co-workers

· Must be able to follow safety guidelines at all times

· Must have ability to lead effectively

Internal Relationships

· Communicates and interacts with employees on all levels in the office

· Sets an example for employees in the entire company

External Relationships

· This position will have high level of contact with customers and vendors; and will be required to maintain professional communication and appearance at all times during work hours.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Retirement plan

Experience:

- Maintenance: 1 year (Preferred)

- HVAC: 1 year (Preferred)

License/Certification:

- Driver's License (Preferred)

- HVAC Certification (Preferred)

Work Location: In person