Mako Industries is hiring a Commercial Plumbing Service Manager is responsible for overseeing daily service operations for commercial plumbing projects and service calls. This role ensures efficient scheduling, high-quality workmanship, customer satisfaction, team leadership, and financial performance. The Service Manager acts as the primary liaison between customers, technicians, and company leadership.

Operations & Service Management

- Manage and coordinate commercial plumbing service operations, including emergency, preventive, and corrective service work

- Schedule, dispatch, and supervise service technicians to ensure timely and efficient job completion

- Ensure all work complies with local codes, safety standards, and company quality standards

- Review work orders, service reports, and job documentation for accuracy and completeness

Team Leadership & Development

- Lead, mentor, and evaluate commercial service plumbers and apprentice plumbers

- Conduct performance reviews, coaching, and corrective actions as needed

- Promote a strong safety culture and enforce company policies and procedures

Customer Relations

- Serve as the primary point of contact for commercial clients

- Handle customer inquiries, complaints, and service escalations professionally

- Build and maintain long-term relationships with property managers, facility managers, and contractors

- Ensure high levels of customer satisfaction and repeat business

Financial & Administrative Management

- Monitor service department performance, productivity, and profitability

- Review estimates, pricing, change orders, and invoices

- Control labor, material, and equipment costs within budget

- Track KPIs and prepare reports for management

Compliance & Safety

- Ensure compliance with OSHA regulations, plumbing codes, and company safety policies

- Conduct safety meetings and job site inspections

- Maintain proper licensing, certifications, and documentation

Qualifications

- 7+ years of experience in commercial plumbing, with supervisory or management experience preferred

- Strong knowledge of commercial plumbing systems, codes, and service operations

- Proven leadership, organizational, and problem-solving skills

- Excellent communication and customer service abilities

- Ability to read blueprints, specifications, and service documentation

- Proficient with service management software and basic computer applications

Preferred Certifications

- Journeyman or Master Plumber license (or ability to get a Master Plumber license)

- OSHA 30 certification

- Backflow, medical gas, or other relevant certifications

Physical Requirements

- Ability to visit job sites and work in commercial environments

- Ability to lift up to 75 pounds occasionally

Compensation & Benefits

- Competitive salary based on experience

- Company vehicle and phone (if applicable)

- Health, dental, and vision insurance

- Paid time off and holidays

- 401k