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The Field Service Support Manager is technical resource responsible for providing hands-on field support, training, and quality oversight for pump service operations. Acting as a technical liaison between internal teams, customers, and sales, this role plays a key part in reinforcing standards, expanding market presence, and elevating service quality across the organization.

- JOB RESPONSIBILITIES:

- Provide on-site technical support to field technicians during equipment installations, repairs, and troubleshooting activities.

- Lead and facilitate hands-on training programs for internal teams and customers to ensure consistent technical proficiency across the organization.

- Contribute to the development and enhancement of standardized field service procedures and best practices.

- Serve as a technical subject matter expert to both customers and sales teams, offering guidance on equipment capabilities and applications.

- Deliver product and application insights to support sales efforts and promote business development.

- Support market growth by aligning technical solutions with customer needs and strategic initiatives.

- Collaborate with service managers and key internal stakeholders to implement standardized repair processes and service protocols.

- Oversee the quality of repair work by ensuring adherence to established documentation, testing, and inspection procedures.

- Continuously evaluate field operations to identify areas for process improvement and increased efficiency.

- Maintain close coordination with sales, engineering, service teams, and branch leadership to support cross-functional initiatives.

- Assist in resolving complex technical issues through advanced troubleshooting and root-cause analysis.

- Ensure service delivery meets customer expectations through proactive communication and follow-through.

- JOB REQUIREMENTS:

- Minimum 5 years of experience in field service or rotating equipment (pumps preferred)

- Strong technical background in installation, repair, and diagnostics

- Excellent communication and interpersonal skills

- Proactive mindset with the ability to lead through influence

- Willingness to travel regularly across assigned service areas

- Proficiency in Microsoft Office (Word, Excel, Outlook)

- BENEFITS:

- Competitive Salary + commission

- 401(k)/ Retirement savings

- Comprehensive Benefits (medical, dental, vision, life and disability coverage)

- Career growth

- Friendly work environment

- Paid vacation/holidays