About the Role

Join our peak-season team supporting customers during the heating season. You’ll handle inbound calls, place fuel orders, schedule service, and close add-on sales—keeping customers warm and happy while our field team stays on schedule.

Pay: $20/hour + Monthly Performance Bonuses based on reaching sales goals ($300–$1,000)

Schedule: Full-time, 40 hrs./week All shifts available

What You’ll Do

Answer high-volume inbound calls/chat/email; create and update orders in the CRM

Quote and close sales for new equipment, heating oil deliveries, tune-ups, and service plans

Schedule/dispatch service and deliveries; confirm appointments and ETAs

Take payments, issue receipts, and maintain accurate account notes

Resolve customer concerns and escalate emergencies (no-heat, leaks) appropriately

Coordinate with drivers/technicians to ensure on-time service

Follow call flows/scripts and meet productivity/quality targets

1+ year in customer service or inside sales (call center, service, or retail preferred)

Clear phone etiquette; strong typing/data entry; solid email writing

Comfortable with Microsoft Office/Google Workspace and CRM systems (QuickBooks a plus)

Reliable, organized, and calm under pressure—especially during busy winter peaks

HVAC/fuel delivery familiarity a plus; Bilingual (English/Spanish) a plus

Availability for any shift (days/evenings/weekends/occasional holidays) during the season

Responsibilities

- Provide excellent customer service by addressing inquiries and resolving issues in a timely manner.

- Engage with customers through outbound calling to promote products and services effectively.

- Utilize strong communication skills to build rapport with clients and understand their needs.

- Perform data entry tasks accurately to maintain up-to-date customer records.

- Handle cash transactions responsibly and efficiently, ensuring accuracy in cash handling procedures.

- Demonstrate proficiency in Microsoft Office applications to manage documentation and reporting tasks.

- Maintain phone etiquette while interacting with customers, ensuring a professional demeanor at all times.

- Analyze customer feedback to identify areas for improvement in service delivery.

- Collaborate with team members to achieve sales targets and enhance overall customer satisfaction.

Job Type: Seasonal

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

- On-the-job training

Experience:

- sales and customer service: 1 year (Preferred)

Ability to Commute:

- Wading River, NY 11792 (Required)

Ability to Relocate:

- Wading River, NY 11792: Relocate before starting work (Preferred)

Work Location: In person