Description

POSITION SUMMARY:

The HOA coordinatoris responsible forhandling the HOA process from start to finish. The primary goal is to provide exceptional customer service while efficiently removing HOA as a blocker to installation within the bounds of prescribed HOA process guidelines.

- Conducting research toidentifyHOA requirements and application process

- Assembling all documents required for HOA approval

- Communicating with homeowners, Sales Reps, and HOA's through various mediums; phone calls, text, and email

- Coordinate with various departments for customer resolutions

- Take extreme ownership of customer issues and see through to resolution

- Understand company and department goals and KPIs. Ensure workstreams are aligned

- Provide feedback to managementregardingprocesses, tools, and best practices

- Perform other assigned duties

Qualification Requirements

Education & Certifications:

- High School Graduate,GEDor equivalent

Experience

- Office or clerical experience preferred

- Advanced computer skills

Freedom Foreveris an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.