Are you ready to lead a team at the forefront of residential home services?

Look no further.

Danley 911

isn’t just a company—it’s a trusted name in keeping homes safe, comfortable, and powered. For years, we’ve delivered exceptional electrical, generator, HVAC, and plumbing solutions to homeowners who expect the best. If you’re a seasoned

Dispatch Team Lead

ready to make an impact, this is your opportunity.

Key Responsibilities

- Lead the dispatch team for residential electrical, generator, HVAC, and plumbing services, managing workflows, performance, scheduling, and escalations.

- Assign daily duties and lunch schedules to ensure smooth operations.

- Track time-off requests and organize schedules for consistent coverage, including rotational weekend shifts and backup planning.

- Demonstrate excellence in dispatch board and call management—setting the standard for your team.

- Support hiring, training, and onboarding of new dispatch team members.

- Conduct daily audits to optimize efficiency and minimize errors, including checks on service routes, timeframes, and prioritization of high-value jobs.

- Ensure customers receive timely updates and clear communication throughout their service experience.

- Monitor same-day and multi-day capacity, creating move-up or reschedule lists as needed.

- Collaborate with other branches or service teams to maintain high service standards.

- Serve as a resource for dispatch and CSR teams, answering booking questions and monitoring communication channels.

- Track team performance on dispatch platforms to ensure consistent phone coverage and achievement of KPIs.

- Maintain regular meetings with trade managers (electrical, HVAC, plumbing) to align priorities.

- Prioritize same-day service with a goal of achieving a 60% or higher completion rate.

- Coordinate with warehouse and trade managers on material and equipment tracking.

- Assist in developing and implementing new workflows and organizational structures.

Qualifications

- Minimum of 1 year in dispatch, scheduling, or a related role—preferably in home services.

- Previous experience in electrical, HVAC, plumbing, or generator service environments is a plus.

- Strong leadership and team management skills with the ability to motivate and guide team members.

- Excellent organizational and multitasking abilities to manage schedules and priorities effectively.

- Proficient in dispatch software and systems, with a strong understanding of routing and scheduling best practices.

- Strong communication skills, both verbal and written, with the ability to handle escalations professionally.

- Analytical skills to run audits, identify errors, and implement process improvements.

- Ability to remain calm and effective under pressure during high-volume periods.

- Willingness to work in-person Monday-Friday, with potential hybrid options.

Benefits

At

Danley 911

, we take care of our team just as much as we take care of our customers. We offer

- Competitive compensation with top-of-market pay.

- Medical, dental, and vision insurance.

- 401(k) plan with company match.

- Paid time off and holiday pay.

- Ongoing training and professional development.

- Employee discounts on services.

- A supportive, team-oriented work environment.

- Opportunities for career advancement in a growing company.

Why Join Danley 911?

We’re more than a home services company—we’re a family. Join a team that values excellence, teamwork, and customer satisfaction. Build your career with a company that powers homes and protects comfort every day.

Danley 911 may conduct a preemployment background check and drug test, subject to applicable law

USD $26.00/Hr.

USD $32.00/Hr.