Flexibility Option:
Job Req Id: 30491
Description:
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in: Williston, ND
Job Summary
The Returns Associate supports the day-to-day operations of the branch in providing customer service. Processes return purchase order credits from vendors (RMPOs). Researches and resolves discrepancies in quantity and pricing on non-stock items.
Responsibilities
Essential Functions
•Processes customer returns, oversees damage and defective inventory returns, while being the branch lead for CMI-VMI.
•Processes return purchase order credits from vendors (RMPOs).
•Researches and resolves discrepancies in quantity and pricing on non-stock items.
•Oversees cash deposits for branch and branch cash box accuracy.
•Informs proper departments of inventory discrepancies and other inventory problems or concerns.
Non-essential Functions
•May assist in providing customer service functions, including but not limited to answering phones, expediting, and resolving customer service issues.
•Performs other duties as assigned by supervisor or designate.
Qualifications
•Two-year business/trade degree or the equivalent in work experience.
•Prior electrical distribution experience with good knowledge of electrical products or systems preferred.
•Possess a valid driver’s license to operate company vehicles.
•Good working knowledge of PC for Windows, Microsoft Office (Excel and Word), Internet, email and SAP software preferred.
Skills and Abilities
•Excellent interpersonal, written, and verbal communication reading skills.
•Ability to effectively plan and organize.
•Excellent customer service skills include being competent, accurate, responsive, and engaged.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%
+ < than 10 lbs. - Not at all
+ 10 to 25 lbs. - Not at all
+ 26 to 50 lbs. - Not at all
+ 51 to 75 lbs. - Not at all
+ 75 to 100 lbs. - Not at all
+ 100+ lbs. - Not at all
+ < than 10 lbs. - Frequently
+ 10 to 25 lbs. - Frequently
+ 26 to 50 lbs. - Frequently
+ 51 to 75 lbs. - Occasionally
+ 75 to 100 lbs. - Not at all
+ 100+ lbs. - Not at all
+ < than 10 lbs. - Not at all
+ 10 to 25 lbs. - Not at all
+ 26 to 50 lbs. - Not at all
+ 51 to 75 lbs. - Not at all
+ 75 to 100 lbs. - Not at all
+ 100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day:
•Sitting (a continuous period of being seated) - Frequently
•Standing (for sustained periods of time) - Frequently
•Walking (moving about on foot to accomplish tasks) - Frequently
•Bending/stooping (downward and forward) - Frequently
•Crawling (moving about on hands and knees or hands and feet) - Occasionally
•Climbing/Walking Stairs (ascending or descending) - Frequently
•Reaching (extending arms in any direction) - Continuously
•Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
•Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
•Balancing (maintaining body equilibrium to prevent falling) - Frequently
•Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
•Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Frequently
•Pushing/Pulling (using upper extremities to press against or draw or tug) - Frequently
•Grasping (Applying pressure to an object with the fingers and palm) - Continuously
•Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
•Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
•Driving (the control and operation of a motor vehicle) - Occasionally
•Desk work (work usually performed at a desk) - Frequently
•Use of a computer - Frequently
•Use of a telephone - Frequently
•Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
•Exposure (to adverse weather & temperature conditions) - Occasionally
•Travel (travel needed to perform job duties) - Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.
Williston, ND