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Reports To: Lead Technology Support Specialist/EdTech Operations Specialist/Technology Manager (Dependent on Team)
The Technology Support Specialist serves as a primary point of contact for all Tier I technology support-related issues for the Department of Technology at Kansas City Public Schools. This role provides exceptional customer service and technical assistance to students and staff on hardware, software, and web-based resources, ensuring the efficient operation and effective use of district technology.
Travel within the district when required to provide services and deliver or pick up technology equipment.
To Be Successful at This Job, You'll Need To: (Qualifications)
Current driver’s license and access to a personal vehicle for travel in the district (mileage reimbursement provided).
In Order to #LevelUp in This Role, You'll Need: (Preferred Qualifications)
Certification in current Microsoft Windows version.
Physical Demands: This job requires that the employee be able to: sit, stand, walk, speak, hear, use hands, fingers, and reach with hands and fingers; bend, stoop, and lift objects of at least ten pounds. The job requires the employee occasionally to stoop, kneel, crouch or crawl. Visual ability requires mono and color vision, close vision, distance vision, depth perception and ability to adjust focus.