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Customer Service Representative

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$39,520-$43,680

Denver, CO11 days ago

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Farwest Corrosion Control Company

Customer Service Representative

Denver, CO

full time

$39,520-$43,680

On-site

Oil and Gas

About This Job

Job Title: Customer Service Specialist

Location: Denver, CO

Hours: Monday – Friday, 8:00 AM – 4:30 PM

Salary: $19 - $21 per hour, negotiable depending on experience.

Opportunity for career growth and advancement within the company.

Benefits package including 401(k), dental, vision, health insurance, and paid time off.

Company Overview: Farwest Corrosion Control is a leader in providing corrosion control solutions to various industries, renowned for delivering top-quality products and exceptional customer service. We are seeking a dynamic and customer-focused individual to join our Denver team as a Customer Service Specialist. This is a great opportunity to be part of a company with strong growth potential and a collaborative work environment.

Main Job Tasks and Responsibilities:Customer Interaction & Support:

•

Respond promptly to customer inquiries via phone, email, or in person with professionalism and courtesy.

•

Provide accurate information regarding products, services, and orders.

•

Handle and resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.

•

Build and maintain strong relationships with customers to foster loyalty and repeat business.

Order Management:

•

Accurately enter and process sales orders.

•

Track and follow up on orders, ensuring timely delivery and addressing any backorders.

•

Coordinate with warehouse and logistics teams to ensure efficient and timely shipments.

•

Verify order accuracy, product availability, and pricing before processing orders.

Administrative & System Tasks:

•

Maintain accurate customer records in CRM or ERP systems (e.g., Sage, SAP).

•

Prepare and generate reports on customer activity, order volume, and service metrics.

•

Assist with invoicing, returns, and credit processing when needed.

•

Update and maintain customer data to ensure records are current and accurate.

Cross-Functional Collaboration:

•

Work closely with sales, operations, purchasing, and accounting teams to address customer concerns.

•

Assist sales representatives with quotes, product details, and lead times.

•

Collaborate with the Business Development team and other departments to improve customer service processes and operational efficiency.

Education:

•

Required: High School Diploma or GED

•

Preferred: Associate or Bachelor’s Degree in Business, Communications, or a related field (not mandatory but a plus)

Experience:

•

Required: At least 2 years of customer service experience, preferably in a fast-paced office, retail, or distribution environment.

•

Preferred: Experience using ERP or CRM systems, particularly Sage.

•

Industry Experience: Previous exposure to the construction, manufacturing, or distribution industries is beneficial but not required.

Skills:

•

Strong verbal and written communication skills.

•

Exceptional customer service and problem-solving skills.

•

Proficiency in data entry and Microsoft Office applications.

•

Strong attention to detail and organizational skills.

•

Ability to work efficiently in a fast-paced and dynamic environment.

•

Experience with order processing, inventory management, and logistics is a plus.

•

Bilingual or multilingual abilities are a plus.

What We Offer:

•

Competitive hourly pay ($19 - $21 per hour).

•

Opportunity for career growth and advancement within the company.

•

Engaging work environment with supportive colleagues.

•

Benefits package including 401(k), dental, vision, health insurance, and paid time off.

Farwest Corrosion Control Company: Denver, CO, 80239

Customer Service Representative

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Senior Media Relations Representative

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Clerk, Store Experienced

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About This Job

Job Title: Customer Service Specialist

Location: Denver, CO

Order Management:

Administrative & System Tasks:

Cross-Functional Collaboration:

Education:

Experience:

Skills:

What We Offer:

We look forward to hearing from you!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

•
401(k) matching

Work Location: In person

Customer Service Representative

Customer Service

Inside Sales/Customer Service Representative

Customer Solutions Manager

Account Representative

Outside Sales Parts & Service Representative

Business Development Representative

Business Development Representative

Member Services Specialist

IT Customer Support

Screen Sales Representative

Solar Sales Representative

Personal Account Representative (PAR)

Service Clerk (Midnight - 8:00am)

Senior Media Relations Representative

Marketing Coordinator

Sales Representative - Denver, CO

Sales Specialist

Service Plumber

Clerk, Store Experienced

Customer Service Representative

About This Job

Job Title: Customer Service Specialist

Location: Denver, CO

Order Management:

Administrative & System Tasks:

Cross-Functional Collaboration:

Education:

Experience:

Skills:

What We Offer:

We look forward to hearing from you!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

•401(k) matching

Work Location: In person

•
401(k) matching