The role
As a Customer Experience Team Lead, your role involves delivering prompt, efficient, and courteous service to YVEA's member-owners. As a Team Lead, you will be responsible for handling CES duties. You will also manage the day-to-day workload, schedule lunches, be an escalation point for member issues, and help to coach/mentor the team. As a Team Lead, you will work cross-functionally with Engineering, dispatch, operations, leadership, and meter technicians to complete strategic projects and communication. Overall, this role ensures all work is being completed accurately and effectively and helps to coordinate changes in the team's tasks each day.
The role requires accurate data entry, exceptional customer service, accounts receivable skills, the ability to troubleshoot issues autonomously, and a thorough understanding of YVEA rules and regulations. With the ability to manage difficult members and complex problems with minimal assistance. Lastly, the person in this role must be able to communicate effectively with members and coworkers.
See Job Description for Full Job Responsibilities
Key experience
•High school diploma or associate's degree (preferred) in Accounting, Bookkeeping, or a closely related field
•Minimum of four years of experience in customer service or a billing/accounting relevant field
•Minimum of one year of experience in Customer Service/Billing department of a Cooperative
Key skills
•Exceptional verbal communication, data entry, and cash handling skills.
•Ability to think critically when solving problems
•Ability to accurately handle and account for designated cash receipts
•Ability to adjust to multiple, shifting priorities and change
•Ability to independently research information, identify potential solutions to resolve problems and make decisions based on facts and sound judgment
•Ability to work independently and as part of a team, establishing and maintaining effective working relationships
•Ability to exercise independent judgment
Full time
$68,640-$81,120Steamboat Springs, CO29 days ago
