OUC - The Reliable

One

is presently seeking a

to join the Trans,Substation & Sys Protect division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

We are looking for a

,

professional to serve as the primary point of contact between operational end-users and technical teams, supporting and enhancing essential business applications that drive operational efficiency, system reliability, and emergency response.

In this role, you will be responsible for first-line end-user support and delivering expert guidance on key platforms such as Outage and Distribution Management, Dispatch, Field Work Management and Emergency Response Management tools that are critical to OUC’s operations. You’ll gather user requirements, create training and documentation, and collaborate with IT internal technology and vendor teams to implement enhancements and resolve issues. This role functions as both a translator and advocate, connecting front-line users with backend technical teams to deliver practical, well-communicated solutions.

We’re looking for someone who thrives in a dynamic environment, can work independently, and is adept at leading user conversations, documenting technical needs clearly, and adapting to various communication and learning styles. A strong sense of initiative, curiosity, and commitment to customer service are essential in this highly visible role.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

to learn more about what we do.

+ CGI OpenGrid product suite + EnterpriseOne “E1” SMART module + Advanced Distribution Management System (ADMS)

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

Click Here To View Our Benefits Summary. Salary Range:

$83,000 to $103,500 annually commensurate with experience.

6003 Pershing Ave., Orlando, FL 32822

Responsible for providing experienced product knowledge and product understanding for OpenGrid suite of products, future Advanced Distribution Management System (ADMS) and E1 SMART module.The Business Application Analyst serves as a resource for applications requiring structured system methodologies and information technology.Provides first line resolution/analysis assistance for responsibilities of system health, maintenance, and continuous improvements of corporate applications.Provides regular product support, maintenance, configuration changes and patch updates along with project enhancements that align with the corporate strategies of OUC.Works with business representatives to deliver completely implemented solutions to end user community by leveraging best practices of the core applications.Responsible for developing programmatic solutions, testing solutions for accuracy with defined test plan, coordinate the implementation and completion of recommended specifications for all new systems, system changes, and problem corrections.Works with internal IT and vendor representatives to deliver completely implemented solutions to end-user community by leveraging best practices of the core applications.

+ Documentallissuesandtheir resolution; + Reviewexistingproceduresandidentifythosethatwill change; + Recommendanynewproceduresthatmustbeinstitutedasaresultofthe system; + Developtrainingmaterialandconductusertrainingrelatedtocurrentandnew systems;

Technical Requirements:

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Workingknowledgeinoneormore oftheseapplications(butnotlimitedtothefollowing):

+ CGI OpenGrid product suite + EnterpriseOne “E1” SMART module + Advanced Distribution Management System (ADMS)

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Workingengagementinall,butnotlimitedtothe following:

+ RelatedindustryorganizationssuchasInternationalInstituteofBusinessAnalysts,Enterprise Architect Center Of Excellence, Project Management Institute; + Relatedindustry,organizationalanddepartmentalpolicies,practices,andprocedures;legal guidelines, ordinances, and laws; + UseofProjectManagementandDiagramingSoftware(i.e.MicrosoftProject, Visio); + StructuredQueryLanguage (SQL).

+ Systemperformancemetricsandbenchmarking techniques; + SoftwareVersionControl (SVN).

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Ability to:

+ Takeonnewsystem assignments; + Learnandobtainstructuredandadhoctrainingonvendor products/releases; + Analyzeandrecommendintegration tothirdpartysystemsneedingaccesstoapplicationdata (real-time, or batch); + Adapttochangingtechnologybyacquiringnewskills(i.e.byattendingcontinuingeducational courses/trainings); + Createlogicaldata models; + Developcomplexstructuredqueriesforaccurate results; + Developstructuredtestscenarios,testcases,andperformaccuratetestingwithdocumented results; + Useproductivitytoolsforanalysis,databehavior,anddata mining; + Workinateamenvironment ontasksandprojectsofvarying complexity; + Providetrainingandguidanceonapplicationsandrelatedconfigurationsto others; + Taketheleadonfunctional projects; + UseMicrosoftOfficeSuite(Word,Excel,Outlook,etc.)andstandardofficeequipment (telephone, computer, copier, etc.); + Managetimeeffectivelyandmeet deadlines; + Makepresentationtobothtechnicalandnon-technical audiences.

Education/ Certification/ Years of Experience Requirements:

Working Conditions:

This job is absent of disagreeable working conditions.

This job requires sitting, reading, and detailed inspection/editing, typing, and writing. This job may require standing, walking, reaching overhead, bending/stooping, and lifting up to 10 pounds. This job may occasionally drive a company vehicle.

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EOE M/F/Vets/Disabled