Position Duties and Scope:

The Support Engineer is responsible for managing and supporting the end-user computing environment, including desktops, laptops, mobile devices, and related software. Additionally, this role is responsible for end point cybersecurity posture including tools, vulnerability management, and patch management. This mid-level role requires a detail-oriented individual with strong technical skills and excellent customer service abilities.

Position Requirements:

· Manage and support the end-user computing environment. including desktops, laptops, mobile devices, and related software.

· Install, configure, and maintain end-user devices and applications.

· Troubleshoot and resolve hardware and software issues in a timely manner.

· Develop and implement end-user computing policies and best practices.

· Manage user accounts, permissions, and access controls.

· Collaborate with other IT teams to ensure seamless integration and support of end-user devices.

· Provide technical support and training to end-users.

· Monitor and respond to security alerts and incidents

· Assist in the implementation and enforcement of security policies, procedures, and best practices.

· Support endpoint protection tools (antivirus, EDR, DLP) and ensure devices are compliant.

· Conduct regular vulnerability scans and assist in remediation efforts.

· Educate users on cybersecurity awareness and safe computing practices.

· Participate in audits, risk assessments, and compliance initiatives (e.g., ISO, NIST, HIPAA)

· Document support requests, resolutions, and processes.

· Stay current with emerging technologies and industry trends to recommend and implement improvements.

· Special projects/assignments as required

Qualifications:

· Bachelor’s Degree in Computer Science, Information Technology, or an equivalent combination of education and work experience required.

· 4+ years of experience managing Windows workstations in an enterprise environment

· Expertise in Microsoft Intune including configuration, deployment, and monitoring

· Experience with Microsoft System Center Configuration Manager (SCCM) including software deployment and asset management

· Strong understanding of Windows operating systems including Windows 11

· Experience with scripting languages such as PowerShell

· Experience with cybersecurity tools and practices

· Microsoft Certified: Endpoint Administrator Associated preferred

· Microsoft Certified: Modern Desktop Administrator Associated preferred

· ITIL Foundation Certification preferred

· CompTIA A+ & Security+ Certified preferred

· Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment

· Ability to work calmly and constructively under pressure and meet deadlines; the ability to manage and keep track of multiple tasks simultaneously

· Ability to adjust to changing situations to meet emergencies, program changes or production requirements.

· Excellent verbal, written and interpersonal communication skills, demonstrated ability to communicate technology concepts to non-technology personnel

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

Schedule:

•

Day shift

Work Location: In person