System Administration & Ownership

- Serve as the primary system owner and administrator for CSI/Syteline across all Dajcor locations.

- Manage system configuration, parameter setups, user roles, permissions, and security groups.

- Oversee scheduling, monitoring, and troubleshooting of background tasks (IDOs, replications, MRP, APS, etc.).

- Maintain integration points with ancillary systems (MES, quality systems, EDI, barcoding/scanning, CRM, BI tools, payroll/HRIS, etc.).

- Work with IT to manage environments (test, pilot, production), versioning, and patch/upgrade cycles.

Process Optimization & Continuous Improvement

- Partner with functional leads (extrusion, anodizing, fabrication, shipping, finance, supply chain) to refine business processes and ensure alignment with CSI capabilities.

- Identify and drive system-enabled improvements to throughput, scheduling accuracy, WIP visibility, costing, inventory accuracy, and capacity utilization.

- Lead root-cause analyses for transactional errors, data mismatches, or system process failures.

- Maintain and improve workflows, forms, alerts, dashboards, and reports supporting daily operations. Provide day-to-day support for end users across departments including production, customer service, planning, finance, purchasing, and maintenance.

- Develop and deliver training materials, SOPs, video modules, and quick reference guides.

- Create a culture of system accountability, data accuracy, and adherence to standardized workflows.

- Coordinate change requests, assess business impact, and implement approved system changes.

- Support employee onboarding with ERP-related competencies.

Data Integrity, Reporting & Analytics

- Ensure accuracy of master data (items, BOMs, routings, customers, vendors, resources, cost sets, etc.).

- Build and maintain queries, IDOs, custom forms, and tailored reports in CSI.

- Partner with finance to ensure correct data flows into costing, forecasting, and profitability models.

- Support analytics, KPI dashboards, and operational performance reporting (BI tools, APS dashboards, capacity planning).

Project Management & Strategic Initiatives

- Lead or support ERP related enhancement projects, module rollouts, new functionality adoption, and future phases of ERP deployment.

- Serve as internal PM for CSI improvements, coordinating cross-functional stakeholders & external consultants.

- Document requirements, user stories, workflows, test scripts, and acceptance criteria.

- Drive post-implementation stabilization and roadmap planning for months 3/6/12 after go-live.

- Support integrations to robotics, automation, scanning/barcoding, Phoenix APS, and digital transformation initiatives.

Compliance, Controls & Governance

- Ensure system processes comply with internal controls, segregation of duties, audit requirements, and financial accuracy standards.

- Maintain system logs, audit trails, change documentation, and user access provisioning.

- Work with the Controller/CFO on governance over financial modules, costing, approvals, and inventory valuation.

- Ensure data retention and backup procedures meet IT and cybersecurity standards.